IT Help Desk Specialist
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Job Location:
Santa Monica, CA - USA
Yearly Salary:
USD 75000 - 90000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Tapcart is the leading mobile app platform for the worlds fastest-growing Shopify brands. We help marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel.
Our platform powers mobile shopping for over 50 million consumers and processes more than $8 billion in revenue annually. Brands like Bis Grove Collaborative and Ruggable trust Tapcart to turn mobile traffic into high-retention high-growth relationships with mobile apps launched in hours not months.
THE ROLE
Were looking for an IT Help Desk Specialist to support our IT operations.
Bring your sharp eye for detail and unmatched follow-through to our team as an IT Help Desk Specialist! Youll be the go-to expert for remote hardware and software troubleshooting keeping our team running smoothly no matter where they are. With your MacOS know-howcovering patching updates data encryption and backup toolsyoull tackle challenges head-on and keep systems secure and efficient. Your tech skills are matched only by your exceptional customer service always going above and beyond to deliver an outstanding experience.
HOW YOU WILL MAKE AN IMPACT
Oversee the day-to-day operations of our IT infrastructure including managing hardware software and networking systems.
Collaborate with cross-functional teams including Engineering Product and Go To Market to identify and address internal and customer-facing IT and information security needs and opportunities for improvement.
Provide technical support to employees troubleshooting hardware and software issues promptly and effectively.
Execute IT projects such as system upgrades migrations and implementations.
Install configure and update software applications and operating systems as needed.
Monitor system performance and security implementing measures to safeguard against threats and vulnerabilities.
Develop and maintain documentation including system configurations troubleshooting procedures and user guides.
Stay informed about emerging technologies and industry trends.
WHAT SKILLS YOULL NEED
2 years of proven progressive experience in IT as a Specialist or other similar role.
Strong knowledge of IT systems and infrastructure including hardware software and networking.
Strong knowledge of Apple MacBooks and macOS.
Proficiency in troubleshooting and resolving hardware and software issues.
Proficiency with Google Workspace Slack Asana Intercom and Salesforce.
Proficiency in MDM SSO and VPN.
Strong experience with the employee life cycle to ensure best-in-class onboarding and offboarding.
Excellent communication skills with the ability to interact effectively with stakeholders at all levels.
Impeccable problem-solving skills and attention to detail.
Ability to work independently and collaboratively in a team environment.
BONUS IF YOU HAVE:
Startup company experience
E-commerce or SaaS company experience
Experience with Rippling and similar HRIS systems
Experience with the administration of Rippling Ashby Attention Chili Piper Okta/Auth0 and Planhat
Experience supporting SOC 2 Compliance policies and procedures
SALARY RANGE: $75000 to $90000 annual
TAPCART PERKS AND BENEFITS:
401(K) and stock options for all full-time employees
Affordable high-quality medical insurance coverage
Dental and vision insurance coverage paid 100% for employees
Life and disability insurance coverage
Flexible PTO and Sick Time
11 paid company holidays
One-time stipend for outfitting your home office plus a recurring merchant shopping stipend
WHY JOIN TAPCART
We are growing startup based in Santa Monica CA . Our team and culture are very important to us we aim to make coming to work fun challenging and rewarding. We know that doing impactful work means showing up with creative solutions for our merchants and our business. We strive to make Tapcart a place where passionate talented people can grow their skills and careers.
Read about our Series B fundraise for $50M in June 2021.
We raised our Series A for $10M in May 2020.
Check out what our customers are saying.
Learn more about who we are and what we offer on ourCareers page.
Recruitment Disclaimer:
Please be aware that Tapcart Inc. (Tapcart) and our official professional recruiting agencies and platforms do not:
Send job offers from free services like Gmail Yahoo Hotmail Whatsapp etc.
Request money fees or payment of any kind from prospective candidates to apply to Tapcart for employment or for the recruitment process (e.g. for home office supplies or training etc.).
Request or require personal documents like bank account details tax forms or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart.
You may see all job vacancies on our official Tapcart channels:
Official Tapcart website Careers page: LinkedIn Jobs page: Experience:
Unclear Seniority
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Tapcart lets marketers, ecommerce leaders, and technical teams come together to build, manage, and optimize mobile shopping apps for brands that run on Shopify. Strengthen customer relationships with personalized, exclusive app experiences that go beyond the transaction. Tapcart empow ... View more
