Sales Coordinator Luxury Lead Catcher
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
Route incoming opportunities to the appropriate eLead Sales Manager. Manage all incoming electronic leads into the Sales office via fax email SFAWeb & CI/TY (Consolidated Inventory/Total Yield System) voicemail and websites (e.g. Starcite) etc. Route leads via SFAWeb and/or CI/TY to the appropriate eLead Sales Manager in order to ensure that customer requests are responded to within the service level timeline for each incoming electronic lead. Accurately track all the leads and distribution. Provide SFAWeb & CI/TY support including data input and report generation as required. Monitor lead volume of each Sales Manager and re-route leads as needed. Handle team member and internal stakeholder requests in a professional manner. Perform other administrative assistant responsibilities as needed (e.g. contract generation manager opportunity turnover capture voicemail messages etc) as directed by supervisor. Compile data and create reports from Marriott internal data sources (e.g. MRDW SFAWeb MarRFP database).
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested.
CRITICAL TASKS
Sales Support
- Perform general office duties to support Sales & Marketing (e.g. filing sending emails typing sending outgoing faxes delivering incoming faxes copying opening or distributing mail).
- Manage incoming leads from various sources (e.g. SFAWeb fax email websites Convention Visitors Bureau etc).
- Distribute all leads to appropriate eLead Sales Manager in a rotation process within the service level timeline.
- Accurately track all the leads and distribution.
- Provide SFAWeb & CI/TY support including data input and report generation as required.
- Monitor lead volume of each Sales Manager and re-route leads as needed.
- Understand Sales Manager staffing levels/changes in order to distribute leads appropriately to available managers.
- Handle team member and internal stakeholder requests in a professional manner.
- Effectively manage personal email inbox as well as Outlook lead boxes.
- Perform other administrative assistant responsibilities as needed (e.g. contract generation manager opportunity turnover capture voicemail messages etc) as directed by supervisor.
- Respond to customer requests and send general correspondence in a professional and timely manner.
- Compile data and create reports from Marriott internal data sources (e.g. MRDW SFAWeb MarRFP database).
- Schedule meetings and plan team activities as needed.
Guest Relations
- Address customers service needs in a professional positive and timely manner.
Communication
- Speak to customers and co-workers using clear appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
- Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks
- Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
- Enter and locate work-related information using computers and/or point of sale systems.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of customers and coworkers.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested.
CRITICAL COMPETENCIES
Analytical Skills
| Interpersonal Skills
| Communications
|
Personal Attributes
| Organization
|
| PREFERRED QUALIFICATIONS | |
| Education |
OR
|
| Related Work Experience | At least 1 year of related work experience |
| Supervisory Experience | No supervisory experience is required |
Required Experience:
IC
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Hotel Experience
- Hospitality Experience
- Basic Math
- Microsoft Powerpoint
- Salesforce
- Filing
- Project Management Software
- Administrative Experience
- Sales Support
About Company
Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by o ... View more
