Authorization Educator - Remote
Authorization Educator - Remote
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1 Vacancy
Job Description
Candidates with a minimum of five years of experience as a Family Services Coordinator in an Organ Procurement Organization (OPO) are strongly preferred and will be considered first.
The Authorization Educator (AE) works under the direction of Sr. Director Education and Development to develop and deliver focused authorization training for new and current staff. The AE uses authorization-related metrics to identify and facilitate training initiatives and individual coaching opportunities. The AE conducts phone donation discussions and assessments to train new Family Services (FS) staff during the orientation period and to provide on-going skill development to newly graduated coordinators. Additionally the AE participates in authorization-related training for non-FS colleagues.
Data Analysis:
- Reviews authorization-related data to identify performance gaps individual opportunities for improvement and donation discussion process and outcome trends.
- Complies data and reports findings to Sr. Director Education and Development Sr. Director Family Services and Sr VP Organ Donation Services.
Training:
- Works in collaboration with Sr. Director Education and Development to develop individual training plans to improve authorization rates.
- Functions as a real-time coach to further skill development as needed and according to individual training plans.
- Develops and leads Collaborative Donation Process (CDP) and donation discussion scenario simulation training.
- Provides on-going education for Family Services Coordinator (FSC)/Family Resource Coordinator (FRC) though quarterly case debriefing discussions.
- Serves as content expert for new authorization discussion training initiatives.
- Teaches authorization-related classroom sessions to new ODS staff.
- Occasional travel to New England to participate in/facilitate in-person education sessions.
Donation Discussions:
- Assumes 6 on-call shifts a month in the role of FRC and Trainer to facilitate the CDP process conduct donation discussions and update donor families throughout the donation process.
Leadership:
- Works collaboratively with Sr. Director Education and Development to develop metrics to assess the effectiveness of training development programs and competency evaluation.
- Acts as a leader and mentor to clinical staff by communicating effectively and diplomatically is approachable and open-minded consistently exhibits positive attitude demonstrates teamwork and complies with clinical practice and regulatory standards at all times.
- May serve as a resource to Hospital Donation Strategists and/or participate in After Action Review meetings following complicated cases.
- Co-leads FS Trainer Meetings.
- Works collaboratively with Sr. Director Education and Development to oversee assigned projects and initiatives.
- Participates in committee as assigned.
Other:
- Participates in all required meetings including but not limited to remote conferences departmental meetings combined team meetings and staff meetings.
- Performs above duties and other duties assigned by Sr. Director Education and Development.
KNOWLEDGE SKILLS & ABILITIES:
- Skilled Presenter: Ability to effectively present information in one-on-one and large group sessions. Ability to motivate the learner.
- Crisis Intervention: Thorough knowledge and understanding of crisis intervention CDP best practices donation discussion language and approach protocols.
- Data Analysis: Ability to evaluate data to identify trends and opportunities for improvement.
- Assessment and Feedback: Ability to conduct objective assessments identify individual need for skill development and provide constructive feedback and coaching.
- Computer & Application Literacy: Skilled in Word Excel Outlook email and the ability to learn NEDS internal systems including but not limited to True North and SharePoint.
- Interpersonal and Communication Skills: Ability to communicate openly and effectively with all members of hospital and NEDS teams both on cases and during delivery of educational programs.
- Project Management Skills: Demonstrated ability to lead organize and manage multiple projects adapt to changing priorities and utilize time-management skills to meet deadlines.
What Youll Be a Part Of:
You will be part of a team that supports the NEDS mission to Save and Heal Lives through the gift of Organ and Tissue Donation. As an NEDS employee our benefits include:
- Generous paid time-off program
- Health Dental Vision and Mental Health insurance coverage
- 2x Annual Salary Life Insurance
- Fertility Benefits
- Inclusive Healthcare Programs
- Flex Spending Account Options
- 403(b) Retirement Plan with Organizational Contributions
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Pet Insurance
- Working Advantage discounts Program.
- Personal career and skill development opportunities
You can also participate in Corporate sponsored events like the annual Blue & Green Walk Community Volunteering opportunities Organization-wide team-building outings and more!
Qualifications :
EDUCATION & EXPERIENCE:
- Bachelors degree required; masters degree preferred.
- Minimum of five years of experience as a Family Services Coordinator in an Organ Procurement Organization (OPO) strongly preferred.
Additional Information :
HIRING ALERT: NEDS is actively taking precautions to protect our community staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS you must be vaccinated and boosted for COVID-19.
When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program BCBS Health and Dental Insurance Healthcare Reimbursement Account 2x Annual Salary Life Insurance Pet Insurance Flexible Spending Account (FSA) Short-Term and Long-Term Disability Coverage 403(b) Retirement Contribution Tuition Reimbursement Employee Assistance Program and Discounts through Working Advantage.
New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.
Hear from some of our employees at Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Early Childhood Education
- Algebra
- Classroom Experience
- Lesson Planning
- Special Education
- Adult Education
- Special Needs
- Calculus
- Teaching
- Geometry
- Experience with Children
- Public Speaking
