2nd Line Support Engineer
2nd Line Support Engineer
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
About Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart.
About Comms-care
As the UKs leading strategic channel-only IT solutions and services provider Comms-care are committed to helping our partners thrive and grow. We assist over 700 channel partners and support to over 30000 active support contracts. Commscare manages all aspects of IT lifecycle from consultancy design and implementation to managed services and reactive field support covering technologies such as Routing & Switching Security Servers Desktops Voice & Unified Communications and Wireless.
About the role
Were looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified) Fortinet and Juniper technologies to join our skilled support team. Youll play a key role in diagnosing troubleshooting and resolving complex network and infrastructure issues as well as assisting with Azure cloud services.
As a 2nd Line Support Engineer you will:
Provide 2nd line technical support to customers focusing on network infrastructure including Cisco (Routers Switches Firewalls) Fortinet (FortiGate) and Juniper platforms
Manage incidents troubleshoot connectivity and configuration issues and escalate when necessary to 3rd line engineers or vendor support
Assist in the deployment configuration and maintenance of secure and scalable network solutions
Support Azure-based environments including virtual networking compute and storage components
Implement and troubleshoot security configurations such as firewall policies VPNs and ACLs
Contribute to continuous service improvement by documenting procedures and updating technical knowledge bases
Maintain clear communication with clients providing regular updates and ensuring satisfaction with resolutions
Ensure compliance with internal standards customer SLAs and security best practices
About you
To set you up for success we are looking for the following skills and experience:
Proven experience in a 2nd line network support or similar technical support role
Strong understanding and hands-on experience with Cisco networking devices CCNA certification minimum required
Experience working with Fortinet (preferably FortiGate firewalls) and Juniper equipment in a support or implementation capacity
Solid grasp of networking protocols including TCP/IP DHCP DNS OSPF BGP VLANs and VPNs
Familiarity with Microsoft Azure services particularly networking and infrastructure components is desirable
Excellent problem-solving analytical and communication skills
Experience in a service desk or managed services environment is preferred
Ability to manage priorities and deliver quality support under pressure
Desirable Certifications
Cisco CCNP or progressing toward it
Fortinet NSE 4 or above
Juniper JNCIA or higher
Microsoft Certified: Azure Administrator Associate
About our benefits
Apart from great parties team spirit and a positive mindset we also have:
Competitive salary & Bonus system
Additional health insurance and Life Insurance
Food vouchers & Transport Allowance
Well-being Program & Multisport card
Referral and baby bonus
Paid holiday days increasing in time.
Language courses
Free access to LinkedIn Learning Platform
Great career growth and development opportunities
Hybrid type of work
Modern office space with free coffee and hot beverages
Company discounts
Recognition awards
Dont believe us Apply now and see for yourself.
#LI-Hybrid #LI-VA1 #IngramMicroBulgaria
Employment Type
Full-Time
