Engagement Manager
Engagement Manager
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Job Description
THE COMPANY
Constellation HomeBuilder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. Our comprehensive suite of homebuilding software solutions ranges from production and accounting new home sales and marketing home warranty and service and homebuilder website solutions. It is North Americas fastest growing and most successful provider of fully integrated information management solutions for homebuilders. Our team is composed of experienced and motivated self-starters who enjoy the thrill of working in a fast-paced environment.
Our parent company is Constellation Software Inc. (CSI) a well-capitalized publicly traded Canadian software company that specializes in vertical market software (). The CSI group of companies is a leading developer of technology solutions for vertical markets are a publicly traded company on the Toronto Stock Exchange (TSX symbol is CSU). We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.
THE POSITION Engagement Manager
ABOUT THE ROLE
We are looking for a customer-focused Engagement Manager to join our team. This role bridges technical expertise and customer engagement helping clients understand our products and facilitating any product requests or custom reporting work. Youll be responding to customer support requests in a timely manner coordinating product enhancement discussions with customers and ensuring the smooth implementation and onboarding of new solutions and new customers.
JOB RESPONSIBILITIES
- Serve as the first point of contact for customers regarding data services solutions and reporting.
- Manage user access permissions and data sharing for customer-facing reports.
- Collaborate with customers to gather requirements for custom reports dashboards and other enhancements.
- Coordinate and oversee implementations of new products ensuring a seamless onboarding experience.
- Collaborate closely with internal teams (sales product support and engineering) to resolve issues and deliver on customer needs.
- Maintain clear documentation of customer requirements implementations and processes using internal project management systems.
- Required attendance of three days a week (Tuesday through Thursday) in the office.
QUALIFICATIONS
- Experience in customer-facing roles ideally within data reporting or SaaS environments.
- Strong communication and problem-solving skills.
- Familiarity with Microsoft Office reporting tools data sharing or BI platforms & tools.
- Experience with Fabric/Power BI SQL SSRS or other data visualization/analysis tools.
- Ability to manage multiple projects and priorities in a customer-driven environment.
- Comfortable translating customer needs into actionable requirements for internal teams.
You should state that there is a requirement to be in the Markham office 3 days each week.
Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at .
Required Experience:
Manager
Employment Type
Full-Time
