Onboarding Specialist
Onboarding Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Onboarding Specialist is the primary point of contact for new practices after they sign an agreement with eDerm. Youll own the setup process end-to-end: gathering required information configuring accounts and preparing clients to go live. Your work ensures customers experience a smooth transition from sales to steady use of our platform.
Qualifications :
- 23 years in onboarding implementation or account management (healthcare SaaS or medical practice experience is a plus).
- Working knowledge of EMR systems DNS settings and HIPAA guidelines is helpful.
- Strong organizational skills with attention to detail.
- Excellent communication skills able to translate technical steps for non-technical users. Comfortable managing multiple concurrent onboardings.
Key Responsibilities
- Serve as the liaison between eDerm and new clients during onboarding.
- Gather and verify client data (locations provider lists technical access order/intake forms).
- Coordinate account and system setup (DNS/email records scheduler links integrations).
- Configure campaigns and automation in eDerms platform according to client requirements.
- Provide clear updates and next steps to clients and internal teams.
- Troubleshoot and resolve setup obstacles quickly.
- Document client workflows and maintain detailed records.
- Deliver light training on dashboards reporting and best practices.
- Suggest process and documentation improvements.
Additional Information :
Compensation & Benefits
- Competitive salary based on experience.
- Performance bonuses are tied to onboarding efficiency and client feedback.
- Health dental and vision insurance.
eDerm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
