[MSO] Software Delivery Manager

Project the aim youll have

As a Delivery Manager youll partner with our clients to drive the successful delivery of private cloud and infrastructure projects and services. Leveraging your background in project and service management youll translate business needs into actionable initiatives oversee their execution and ensure measurable value for end users. You will manage complex infrastructure transformations coordinate operational services and secure long-term client satisfaction in our business unit focused on private cloud and infrastructure implementations.

Position how youll contribute

• Building and maintaining long-term trust-based relationships with key clients
• Driving the delivery of private cloud and infrastructure projects ensuring scope quality and profitability
• Managing service governance: scope milestones SLA adherence and reporting
• Overseeing resource allocation utilization and capacity planning across infrastructure projects and managed services
• Leading recruitment onboarding and offboarding processes for delivery teams
• Supporting service operations and ensuring compliance with ITIL best practices
• Formal handling of contracts annexes and settlements that shape the client partnership
• Coordinating cross-functional teams in both project delivery and infrastructure operations

Qualifications :

Expectations the experience you need

• 5 years of experience in delivery or project management roles (PM/Delivery Manager)
• Proven track record in leading complex IT projects ideally in private cloud infrastructure or managed services environments
• Strong background in ensuring project and service profitability with experience monitoring margins and KPIs
• Experience in service delivery and operations including SLA monitoring and issue resolution
• Fluent English and Polish both written and spoken

Additional skills the edge you have

• Experience working in multinational/global environments
• Hands-on experience with on prem infrastructure. 
• Strong client relationship management and stakeholder communication skills
• Practical expertise in ITIL processes and operational excellence in Managed Services
• Ability to balance project and service delivery while managing multiple priorities

Additional Information :

Our offer professional development personal growth 

• Flexible employment and remote work  
• International projects with leading global clients 
• International business trips  
• Non-corporate atmosphere 
• Language classes 
• Internal & external training 
• Private healthcare and insurance  
• Multisport card 
• Well-being initiatives 

Position at: Software Mind Poland

Remote Work :

Yes

Employment Type :

Full-time