VIP Manager
VIP Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The VIP Manager supports the Head of VIP in executing the departments strategy by improving customer engagement and retention through data-driven insights and boosting team performance. They collaborate with key stakeholders to implement initiatives that increase revenue maintain compliance and provide an exceptional customer experience.
This role is hybrid with 2 days/week expected to be in the office. #LI-Hybrid
Key Responsibilities
- Support the Head of VIP in developing and implementing the departments overarching strategy and objectives.
- Foster a revenue-focused customer-centric environment within the team.
- Provide daily performance analysis and reporting on individual and team metrics. Financial and operational KPIs.
- Work with VIP Team Leader to align on service & process improvements including the distribution of bonuses gifts and hospitality invitations.
- Lead coach and motivate direct reports to achieve financial and individual performance targets.
- Collaborate closely with the Country Manager and stakeholders to develop and refine the VIP strategy.
- Ensure compliance with all regulations managing Anti-Money Laundering and Responsible Gaming queries to a high standard.
Qualifications :
- Proven leadership experience with a strong focus on results.
- Solid analytical skills including experience in reporting and interpreting data.
- Excellent written and verbal communication skills.
- Fluent in English. Other languages a big plus.
- Knowledge of Canadian culture and market dynamics.
- Proficient in Microsoft Office.
- Ability to work independently and meet tight deadlines.
Additional Information :
Ethics & Integrity:
- Adheres to the highest standards of business ethics and compliance always acting in the best interests of the players and the company.
Leadership:
- Demonstrates strong leadership with the ability to inspire motivate and develop a team to reach its full potential.
Player-Centric Mindset:
- Highly focused on delivering exceptional service to high-value players ensuring their needs and preferences are met proactively.
Analytical Thinking:
- Capable of evaluating data identifying trends and making informed decisions to continuously improve VIP services.
Adaptability & Problem Solving:
- Able to navigate complex challenges and adapt quickly to changing market or player needs ensuring smooth operation of VIP activities.
Resilience Under Pressure:
- Maintains calm under pressure handling escalations or difficult situations with professionalism and poise.
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
