Solution Architect - AI Focus
Solution Architect - AI Focus
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1 Vacancy
Job Description
We are seeking a ServiceNow Solution (pre-sales) Architect for our US Public Sector business with a focus on Artificial Intelligence Data and Workflow with deep expertise in Enterprise Environments and integration strategies. You will join a team of expert builders passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. Youll be responsible for creating and communicating architecture and strategies to audiences up to and including CIO/CTO/CAIO. Were looking for someone to guide cross-functional teams through complex challenges identifying friction points and architecting scalable solutions. You thrive in fast paced environments and enjoy experimenting with AI to make your job easier every day and want to help shape an AI-native Solution Consulting organization. The Public Sector Solution Architect will provide deep technical expertise during the pre-sales process by supporting prospects with product and solution leadership. The ideal candidate is a technical pre-sales solution consultant who can go wide and deep on solution positioning with a desire to solve the Public Sectors biggest technical challenges.
What you get to do in this role:
Oversee the design of AI-native systems ensuring technical excellence and business relevance
Interact with customers and prospects to understand their business needs and desired experience
Create and own programs that enable Solution Consultants to demonstrate the value of the ServiceNow platform within Federal environments
Strong alignment with product management and engineering teams on roadmap and field feedback
Provide mentoring and training to peers and other colleagues in the organization
Demonstrations of the product both standard and tailored to prospects and existing customers both onsite and online
Scope and deliver Proof of Concept/Proof of Value engagements with prospects
Stay current on product developments/releases
Support Marketing events user conferences trade shows webinars etc
Responsible for understanding business and technical problems addressed by the products including key regulations business drivers evolving business needs technical roadmaps and compliance/security etc
Work with a matrix of sales and solution consulting peers to solve the Federal governments hardest problems including AEs SCs Specialists and Enterprise Architects to ensure that the solutions being developed not only are viable and will work in their complex environment to ensure lasting value
Qualifications :
What you need to be successful in this role:
Are you who everyone asks to help resolve the biggest problems If so this is the role for you!
At least 4 years or equivalent combination of education and experience successfully building applications on development platforms preferred with 2 years of strong Application Development on the ServiceNow platform
Passion for AI and emerging technologies self-driven learning with a track of staying ahead of trends
Experience in leveraging or critically thinking about how to integrate AI into the work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI data-driven insights or exploring AIs potential impact in public sector.
Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions
Knowledge of IL4 IL5 DoD or C2E clouds is highly desired
Deep understanding of customer technical pain points in adopting cloud technologies and experience working through networking solutioning integration and other hurdles to increase customer value
Understand business and technical problems addressed by the products including Federal regulations (e.g. Authority to Operate) business drivers evolving business needs and security
Working knowledge of 3-tier application architecture
Must have strong written and verbal English communication skills
Working knowledge of Business Rules UI Pages UI Macros Jelly Script Includes Processors Workflow Service Catalog and other important components of the ServiceNow platform
Experience and very strong hands-on capabilities with Web Services JDBC XML JSON and other Integration practices within the ServiceNow platform
Understanding of architecture principles and strong technical background in data engineering with hands-on experience with data ingestion tools ETL processes data modeling storage solutions and analytics platforms.
Deep familiarity with integration technologies including REST APIs SOAP JSON JDBC streaming data platforms and middleware technologies
Exhibits prior and current technical expertise in web technology and the ability to learn new technology
Technical or practice team lead in previous roles
Exceptional communication and presentation skills to include technical and business concepts
Strong Technical skills with an ability to present to both technical and business executive audiences are a must
Exposure to additional technologies such as Robotic Process Automation (RPA) Generative AI Optical Character Recognition (OCR) Process Mining and Continuous Integration/Continuous Deployment (CICD) practices is a plus
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Sales
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
- JQuery
- Java
- Computer Engineering
- Solutions design
- Technical Solutions
- Analytics
