Client Success Manager
Client Success Manager
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Job Description
Description
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theresreally onlyone: Zones First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem empathize and provide a solution at the earliest. To ensure user queries or issues are captured validated and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.
What youll do as the(Client Success Manager)
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Process quotes and orders in a timely and accurate manner ensuring adherence to internal policies and procedures.
- Continuously monitor open orders and expedite when necessary to meet client expectations.
- Provide comprehensive and timely communication to clients and internal sales team addressing inquiries and providing status updates on orders quotes and inventory.
- Generate impactful reports for clients or sales management providing insights and recommendations based on sales and account data if required
- Monitor and coordinate inventory management activities ensuring adequate stock levels and timely depletion of run-rate inventory.
- Meet or exceed client/contract Service Level Agreements (SLAs) consistently delivering high-quality service and meeting client expectations.
- Assume full account responsibilities in the absence of the Account Manager ensuring uninterrupted client support and continued communication.
- Manage tasks efficiently and effectively handle email communication via designated mailboxes.
- Facilitate returns and manage them to closure ensuring appropriate resolution and customer satisfaction.
- Maintain client pricing programs ensuring consistent and accurate pricing across all accounts.
- Proactively identify and escalate any issues or concerns to leadership providing all relevant details and suggesting corrective actions.
- Previous experience in B2B sales account management or customer service roles.
- Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Excellent communication and interpersonal skills with the ability to build rapport and establish lasting relationships with clients and internal stakeholders.
- Detail-oriented mindset with a focus on accuracy and quality in all tasks.
- Proficient in using sales management software CRMs and other relevant tools.
- Self-motivated and goal-oriented with a proven track record of meeting or exceeding sales targets.
- Knowledge of industry/sector and familiarity with IT products/services is a plus.
- Ability to thrive in a fast-paced dynamic work environment.
What you will bring to the team:
Location Bangalore
Exposure Medium to large scale projects
Experience Minimum3years
Education Graduation in any discipline
Zones offers a comprehensive Benefits package.
While were committed to providing top-tier solutions were just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits including Medical Insurance Coverage Group Term Life and Personal Accident Cover to handle the uncertainties of life flexible leave policy to balance their work life.
At Zones work is more than a job its an exciting careers immersed in an inventive collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.
Required Experience:
Manager
Employment Type
Full-Time
