Technical Consultant L1

Company Overview

Aptos is a recognized global provider of technology solutions that help more than 1000 retail brands deliver every shopper a personalized empowered and seamless experience no matter when where or how they shop. Our success is built upon our long history of innovation and collaboration and our future success will be fueled by passionate professional colleagues who are driven to find new ways to put the latest technologies to work to solve the many challenges that retailers face. Were always looking for candidates with a desire to innovate grow and learn from each other as we work together to help the worlds leading retail brands succeed and thrive.

Position Overview:As a member of the Professional Services team you will work within a project team to help implement our Merchandising solution including participating in solution design application configuration testing and training activities.

Role & Responsibilities:

• Engage with clients of Aptos who have adopted and are using Aptos Merchandising solution.
• Collaborate with the stakeholders to understand business needs and opportunities and convert them into functional requirements aiding in solution design configuration and testing of the solution.
• Detailed analysis of business processes and workflows to understand customers specific solutions and build configurations to meet the requirements.
• Document business processes workflows and functional specifications by following the standard practices.
• Log troubleshoot diagnose and resolve functional issues (g. application interfaces configurations)
• Help deliver comprehensive end-user training & support to business and technical users of all levels.
• Provide expert customer service and build client relationships.
• Manage client expectations and delivery of the solution.
• Collaborate and work across internal departments and applications to provide a seamless implementation for the client while maintaining the organizations best practices.
• Learn to be respected as an authoritative source on a narrowly defined functional domain but remain generally knowledgeable regarding broad industry segments.
• Work in an Agile environment where multiple projects or other deliverables happen concurrently.

Qualifications:

• Experience in retail e-commerce omnichannel supply chain and direct-to-consumer projects. Youre highly effective in identifying important data and their maintenance understanding our customers businesses and their operational processes and advising them on improving those processes with software solutions such as ERP and/or Merchandising solutions to achieve their goals.
• Knowledge and hands-on experience in one or more of the following retail business processes - merchandise planning managing product data inventory management spanning procurement distribution and customer order fulfilment inventory control product pricing promotions and markdowns allocation and replenishment of inventory customer order fulfilment etc.
• Prior experience in engaging with clients in the discovery workshops designing processes and workflows based on using off-the-shelf software documenting specifications of the designed system configuring the application per the requirement specifications application testing troubleshooting and providing production support.
• Prior experience in similar software solutions supporting merchandise management for retailers such as Oracle Retail Merchandising System ERP such as SAP MM etc. is a significant plus.
• Knowledge of the concepts of retail and supply chain and relevant certifications will be preferred.
• Experience in business analysis including planning design and implementation.
• Experience/familiarity with simple functions of SQL to manage data-driven needs of the projects.
• Knowledge of integration flows including integration mechanisms such as APIs File Transfer etc.
• Experience working with global customers is a plus.
• 1 2 years relevant experience implementing Merchandising or related applications
• BE / . with MBA (preferred)
• Excellent communication and multi-tasking skills with a focus on time management
• Self-starter with a proactive attitude
• Collaboration skills to enable team members to work efficiently and effectively to achieve common goals.

Why do we work at Aptos

Youre committed to advancing your career achieving your goals and seeking opportunities for personal growth. We share that commitment unconditionally. And while our mutual success matters greatly so do our values. Aptos has 10 Commitments that determine not just what gets decided and done but how. They can make or break how confident and comfortable you are in working with us. Our values define our corporate culture. They drive everyones performance. And they ensure that we always work together with trust and authenticity a collaborative spirit and a commitment to their community.

We go to great lengths to hire retain and promote people who help us nurture an inclusive culture that is grounded in our companys purpose to make a difference for every colleague every client every day.