Customer Service Representative
Customer Service Representative
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1 Vacancy
Job Description
Job Description
Together for a cleaner healthier world.
Johnson Matthey a FTSE 250 organisation is a global leader in sustainable technologies specialising in catalysis precious metal products chemicals and process technology. With operations in over 30 countries we employ more than 12600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.
Job Purpose
Direct account responsibility for inside sales of precious metal precious metal products and Nitinol products within assigned industrial market sector via telesales role. Direct responsibility for all customer quotations order entry verification of order parameters including lead time and change notices within assigned product group. Incumbent must be responsive to customers requirements by coordinating expediting of customer orders with plant scheduling resolving complaints processing invoices ensuring accounts are paid in full and maintained with established credit terms.
Principal accountabilities
Implement the Nitro Sales strategy to deliver long-term value for JM and customers.
Interact daily with customers to provide outstanding service and support.
Build and maintain strong relationships through consistent communication.
Manage customer orders ensuring accuracy satisfaction and on-time delivery.
Order entry and verification of the customers written purchase order order confirmation and invoice must be complete within 24 hours of receipt.
Prepare accurate price quotations and respond to quote requests within 24 hours including follow-up.
Coordinate quoting of nonstandard items through cost estimating making certain that customer requirements are fully specified and clearly understood.
Direct monitoring of customer metal consignment balances/metal deals to ensure adequate quantity of metal is present to meet the business units financial and production requirements.
Collaborate with supply chain and technical service teams to resolve inquiries and ensure timely delivery.
Identify and escalate customer needs requiring additional Sales/Technical Services support.
Lead monthly forecasting by sharing insights on customer trends to support revenue and demand planning.
Develop and maintain knowledge of the Nitro product portfolio.
Stay informed on market trends and competitor activity; share insights with Catalyst Technologies to improve offerings.
Ensure all activities comply with JMs code of ethics and EHS policies.
Interface with Customer Service Manager/ Sales Manager to expedite flow of pertinent information and coordinate response to customer needs.
Assist in budgeting process and monthly forecasting process by providing information on customer trends and tendencies to support revenue and S&OP demand forecasting.
Requirements for the role:
Bachelors Degree
Ability to multi-task prioritize and manage time effectively
Highly computer literate with exceptional Microsoft Word Excel and PowerPoint skills
Ability to handle sensitive/classified documents in a professional manner
How you will be rewarded:
We offer competitive compensation and JM Elements benefits package including bonus excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits as well as helping you focus on your overall wellbeing for you and your family.
We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets we offer stretch and a wealth of diverse opportunities.
Well give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard that genuinely cares for you and where your contribution is appreciated. Well empower you to lean in and make things happen to create solutions and value for our customers. United by our values and vision were self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. Were passionate about making a difference and delivering a better tomorrow for us and for you a cleaner and healthier world today and for future generations.
Johnson Matthey is open for discussion on part-time job share and flexible working patterns.
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To submit your application please click the Apply button online.
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they Matthey respects your privacy and is committed to protecting your personal information.
For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex race disability age sexual orientation marriage or civil partnership pregnancy or maternity religion or belief.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
