Technicien(ne) bureautique

Position Description:

Vous aimez rsoudre des problmes techniques avec efficacit et offrir un service hors pair aux utilisateurs CGI vous propose un rle stimulant au sein dune quipe engage o vous interviendrez sur plusieurs projets client.

Your future duties and responsibilities:

Installation diagnostique rparation entretien et mise niveau des postes de travail.
La personne sera galement appele rsoudre les problmes dans de courts dlais.
Fournir une assistance exemplaire lutilisateur final.
Imager des postes de travail pour les nouveaux dploiements.

Required qualifications to be successful in this role:

1 2 ans dexpriences en tant que technicien(ne) bureautique
Windows 10 MacOS
Suites Office 365
Appareils iPad et iPhone
Connaissance des principes de rseau
Assurer le soutien technique configurer et installer des ordinateurs dans plusieurs versions de Windows et de MacOS
Rsolution de problmes techniques avec lquipement informatique notamment des imprimantes des serveurs un rseau des appareils mobiles et quipements de salles de confrence
Rsoudre de faon autonome la majorit des problmes en bureautique avec un minimum de supervision; confier les problmes non rsolus un employ dun chelon suprieur
Assurer le soutien technique et lentretien dapplications bureautiques
Crer mettre jour rsoudre et confier un chelon suprieur les demandes dassistance dans un systme de billetterie (la connaissance de ServiceNow est un atout)
Documenter faire un suivi et surveiller le problme pour une rsolution dans les plus brefs dlais possibles
Donner une rtroaction aux quipes de soutien technique internes et externes
Crer et tenir jour une documentation claire sur les diverses procdures de soutien technique
Exprience de support bureautique en entreprise

Qualits humaines et relationnelles:

Ax sur le service la clientle (priorit #1)
Professionnel
Autonome habilet travailler de faon indpendante
Doit tre capable de rencontrer les chanciers des livrables
Esprit dquipe
Dynamique
Autonome
Dbrouillard

Scolarit
ducation postsecondaire dans une discipline pertinente ou exprience de travail quivalente
Certification CompTIA A (facultatif)

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• French
• Hardware Installation
• Windows
• English
• RTAC (Remote Desktop)

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.