Enrollment Services Records Coordinator
Enrollment Services Records Coordinator
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Job Description
Current Madison College employees must apply to the internal career site by logging into Workday
Job Posting Date:
September 11 2025Application Deadline:
Salary Information:
$22.51 - $26.30Department:
Student Records and DataJob Description:
Student Records and Data at Madison College is seeking an Enrollment Services Records Coordinator to be responsible for managing Records-related processes as assigned and directed by the supervisor. Responsibilities of this position include National Student Clearinghouse reporting Post Enrollment Requirement Check processing reviewing tuition appeals reviewing identity verification materials and may also involve independently supporting other units within Enrollment Services. The role requires the ability to analyze troubleshoot test and resolve complex or escalated issues within Student Records.
The Enrollment Services Records Coordinator reports to the Deputy Registrar within Enrollment Services.
This is a full time 52-week position with standard business hours of Monday through Friday 8:00am 4:30pm with flexibility to adjust working hours between core hours of 7am-6pm with supervisor approval. Work is primarily performed on-site at the Truax Campus with the potential for a hybrid work schedule (up to two days remote per week) after successful completion of a three-month training period. Remote work options are subject to change per Madison College policy.
Madison College offers an excellent benefits package including vacation holidays health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS).
Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the communities we serve address challenges and develop innovative solutions. Come be part of our great team!
This position will be open until filled with a first consideration date of September 28 2025 at 11:59 pm. After this date the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.
Required documents (2):
- Resume
- Cover Letter
*Failure to include these documents by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.
Accountabilities:
- Manages assigned record processes including set-up and maintenance. Ensures accurate and timely processing. Troubleshoots resolves and/or escalates process errors within the SIS system appropriately.
- Serves as a key member of the Madison College identify theft prevention program. Analyzes multiple data points leveraging identity theft software and internal reports to identify fraud patterns and investigates to deter fraudulent/suspicious activities.
- Works independently to understand assess and respond to complaints inquiries and escalations received by the Records team regarding processes system setup student records tuition refunds and general policies and procedures.
- Coordinates and manages student record retention by compiling maintaining processing storing and/or disposing of student educational records in compliance with college policy and procedures as well as local state and federal requirements.
Knowledge Skills & Abilities:
- Skill in communicating effectively and professionally both orally and in writing.
- Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
- Basic knowledge of computer operation.
- Ability to organize workflows independently and use time management skills to meet deadlines.
- Strong attention to detail.
- Proficient in Microsoft Suite including Word Excel and PowerPoint.
- Requires ability to work on-site regular business hours.
Minimum Requirements:
- Associates Degree or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
- 1-3 years of relevant work experience
Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
If you are experiencing application issues please contact us at the Talent Acquisition email or HR hotline .
To ensure that emails from us regarding your application do not go to your spam folder please add the @ domain as a safe sender in your email.
Madison Area Technical College does not discriminate on the basis of race color national origin sex disability or age in employment admissions or its programs or activities. Madison College offers degrees diplomas apprenticeships and certificates in Architecture & Engineering; Arts Design & Humanities; Business; Construction Manufacturing & Maintenance; Culinary Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law Protective & Human Services; Science Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at or Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the colleges nondiscrimination policies: Lisa Muchka Director Civil Rights and Compliance 1701 Wright Street Madison WI 53704 (608) 246.5221
Required Experience:
IC
Employment Type
Full-Time
