Marine Service Manager

Hanover - USA

Yearly Salary: 60000 - 65000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our client has been family owned and operated for three generations and nearly fifty years. They offer new boat sales under 35 with outboard or I/O engines and a full service department. As marine industry stewards our client is committed to educating and providing quality boats and service to the boating community. Their reputation is built on hard work exceptional customer satisfaction and maintaining the highest standards of service excellence. As a result they were named as one of Boating Industries top 10 dealers for 2024.

Mission: Our team of marine professionals is fully committed to a longstanding tradition of providing customers with an enjoyable combination of family fun and boating value. Through a courteous and relaxing atmosphere we are dedicated to building relationships that exceed customer expectations.

Position Overview

Our client is seeking an experienced motivated and dynamic Service Manager to lead the service department supporting new boat sales and service customers. This role requires a proven leader who shares our commitment to excellence and can maintain the exceptional standards that have made our client a trusted name in the boating industry for nearly five decades. The ideal candidate will possess both technical expertise and strong leadership skills to manage our skilled technicians while ensuring every customer receives the quality service that defines our reputation.

Team Leadership & Development

Lead mentor and develop a team of skilled marine technicians and service advisors
Provide ongoing training and foster professional growth
Schedule and coordinate technician workloads to maximize productivity efficiency and customer satisfaction
Maintain weekly flat rate logs for payroll

Service & Operations Management

Manage new boat rigging comprehensive pre-delivery inspections encompassing boat and engine (outboard I/O)
Oversee all service department operations from routine maintenance to major repairs and repowers
Maintain route sheet and service schedule
Ensure all work meets manufacturer specifications and quality standards
Manage warranty claims technical bulletins and manufacturer relationships
Maintain strong interdepartmental communication to ensure timely completion of projects and jobs
Manage marina operations and maintenance including slip rentals pier and boat lift maintenance etc.
Manage shop & facility organization and maintenance
Full compliance of company policies and safety standards
Manage and maintain AP and AR timelines

Customer Service Excellence

Maintain exceptional customer relationships and resolve service concerns promptly
Handle escalated customer concerns with professionalism and effective solutions
Provide accurate service estimates and clearly communicate repair processes
Ensure customer boats are returned in pristine condition and on schedule
Maintain CSI levels based on established metrics
Maintain consistent communication with customers proactively providing updates and follow up in a timely manner
Proper use and accuracy of CRM

Required Qualifications

Minimum 3 - 5 years marine service management experience
Strong background in marine outboard engine repair
Proven leadership experience managing technical teams
Excellent customer service and communication skills
Proficiency with CRM systems

Desired Qualities

Passion for the marine industry and boating lifestyle
Commitment to continuous learning
Problem-solving mindset with attention to detail
Ability to work in a fast-paced seasonal business environment managing busy summers and utilizing the off-season for strategy and training
Strong work ethic that aligns with our family business values
Commitment to maintaining a service level of excellence

What We Offer

Base salary $60000-$65000 plus performance-based commission
Comprehensive benefits package
Ongoing training and professional development opportunities
Opportunity to work with a respected family-owned business