Customer Success Manager
Customer Success Manager
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Job Description
goFLUENT is revolutionizing the language learning market globally empowering companies to design comprehensive digital training strategies for their employees. Leveraging a unique blend of AI-powered technology our platform accelerates the language learning process. As a mission-driven SaaS company we are passionate about ensuring every employee has an equal opportunity to succeed in the workplace regardless of their native language. With 1000 employees worldwide we are a truly global organization. Join us and make a meaningful impact every day!
Position Overview:
As a Customer Success Manager at goFLUENT China you will be responsible for building and maintaining strong relationships with our clients. You will play a crucial role in developing and managing ongoing partnerships to ensure a high level of customer satisfaction and loyalty.
What you will do:
- Collaborate with clients to understand their current and future training needs challenges and identify strategies to maximize goFLUENTs impact.
- Onboard new clients as a goFLUENT product expert providing guidance and support.
- Analyze client data and conduct business reviews to drive engagement and satisfaction with the goFLUENT training solution.
- Identify upsell opportunities to drive growth.
- Collect and analyze learner feedback to offer improvement suggestions and contribute to the development of our digital solution.
- Establish yourself as a credible voice in digital learning best practices providing industry insights guidance and recommendations to optimize clients training performance.
What you will need:
- A passion for Customer Success with a minimum of 3 years of experience in a B2B company.
- Thrive in a fast-paced dynamic environment and adapt easily to change.
- Organized methodical and able to adapt to varied projects.
- Strong analytical skills.
- Excellent written and verbal communication skills with a commitment to meeting customer expectations.
- A team player who values diversity and knowledge sharing in a fast-growing respectful work environment.
- Advanced level of English to collaborate with colleagues and clients worldwide.
- Skilled in Microsoft Office Suite (Word Excel PowerPoint) and CRM tools. Ability to create and manage documents and presentations is required.
What We Offer:
- A dynamic startup-like experience within the stability of a fast-growing 25-year-old Swiss-based company.
- Opportunities to learn from top executives and visionaries in the learning and language market.
- An innovative international working environment with vibrant team dynamics.
- Comprehensive onboarding and mentoring programs to ensure your success.
- World-class learning experience as a goFLUENT learner with the chance to learn one of our twelve business languages.
- Exciting team-building events.
Are You Ready to Join Our Talented Team
We are excited to welcome you to the goFLUENT family! Apply now and be part of our incredible journey.
Employment Type
Full Time
