ROLE: Business Analyst
LOCATION: Hybrid in NYC / NJ
Description:
As a Technical Business Analyst you will serve as a critical bridge between business stakeholders and technical teams ensuring that clean energy initiatives are effectively translated into scalable high-quality software solutions. Your work will directly support the development and reporting of clean energy programs aligning with regulatory requirements and public service commission expectations.
Key Responsibilities:
- Act as a liaison between business users and technical teams to ensure accurate and timely delivery of program enhancements.
- Facilitate user requirement workshops and translate business needs into clear actionable technical specifications.
- Collaborate closely with Product Owners developers and QA teams to guide solutions from concept through deployment.
- Analyze and document business requirements user stories and acceptance criteria.
- Organize and prioritize user stories for Agile development sprints.
- Support testing efforts by creating test plans writing test scripts and logging defects.
- Prepare system documentation including process flows customer journey maps and business process models.
- Conduct user research experience mapping wireframing and usability testing to inform product design.
- Apply critical thinking to diagnose and resolve complex system and process issues.
- Engage with internal and external stakeholders to ensure alignment and transparency throughout the development lifecycle.
- Continuously learn and adapt to new technologies and tools to support evolving program needs.
Qualifications:
- Experience with Agile/Scrum methodologies and tools.
- Strong attention to detail and a commitment to delivering high-quality results.
- Excellent communication and collaboration skills in cross-functional team environments.
- Ability to facilitate meetings and decompose complex business processes.
- Proficiency in creating business process documentation and workflows.
- Self-starter with the ability to learn new systems and technologies independently.
- Accurate testing and troubleshooting
- Data-Driven Decision Making
- Develop test plans test cases and scripts for user acceptance testing (UAT).
- Document business requirements and translate into technical requirements
- Excellent oral and written communication skills
- Experience designing managing analyzing testing or improving software systems
- Experience working in a fast-paced changing environment
- Organize work in software ticketing system (Azure Dev Ops experience with JIRA or similar acceptable)
- Project Management Professional (PMP) Certified Project Management (CPM) Certifications in Scrum/Agile
- Proven experience as a Business Analyst
- Salesforce Reports
- Self-sufficient person who can work collaboratively in multi-disciplinary teams
- Summarize technical concepts and translate them clearly to non-technical stakeholders.
- Write technical user stories organizing development sprints
Nice To Have:
- Adaptability to Change
- Agile scrum certified
- Business Analyst - Salesforce
- Experience in Azure Dev Ops
- Knowledge of and work experience with energy efficiency and demand side management initiatives
- Knowledge of Salesforce Testing
- Project Management Professional (PMP) Certified Project Management (CPM) Certifications in Scrum/Agile