ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)
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Job Location:
Sunnyvale, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
12-09-2025
Vacancies:
1 Vacancy
Job Summary
Job Title: ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement
Location: Sunnyvale CA 94043
Duration: 04 Months Extensions
Pay Rate: $80/- on W2
Job Description:
We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps driving process and platform improvements and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.
Key Responsibilities:
Maximize Moveworks & AI Value
Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
Identify opportunities to expand agentic AI use cases across ITSM.
Platform Readiness & Strategy
Identify knowledge gaps request form gaps and process inefficiencies that limit AI effectiveness.
Strategize platform upgrades evaluate new ServiceNow features and create a T30/60/90-day feature adoption plan.
Partner with stakeholders to align on roadmap prioritize features and secure organizational buy-in.
Solutioning & Delivery
Design and solution advanced fulfiller-side capabilities leveraging predictive intelligence and Now Assist.
Work with development teams to deliver demands/projects ensuring compliance with CRB and change management processes.
Architect scoped apps for custom workflows where required.
Conduct Proof of Concepts (POCs) demos and training sessions to drive adoption.
Collaboration & Stakeholder Engagement
Partner with other solution architects to define end-to-end enterprise solutions.
Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.
Qualifications:
10 years of experience with ServiceNow ITSM in solutioning design and delivery.
Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
Strong knowledge of Predictive Intelligence Now Assist and scoped app development.
Experience in platform upgrades feature roadmaps and adoption planning.
Strong stakeholder management communication and change management skills.
Ability to conduct POCs training and enablement sessions for both technical and non-technical teams
We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps driving process and platform improvements and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.
Key Responsibilities:
Maximize Moveworks & AI Value
Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
Identify opportunities to expand agentic AI use cases across ITSM.
Platform Readiness & Strategy
Identify knowledge gaps request form gaps and process inefficiencies that limit AI effectiveness.
Strategize platform upgrades evaluate new ServiceNow features and create a T30/60/90-day feature adoption plan.
Partner with stakeholders to align on roadmap prioritize features and secure organizational buy-in.
Solutioning & Delivery
Design and solution advanced fulfiller-side capabilities leveraging predictive intelligence and Now Assist.
Work with development teams to deliver demands/projects ensuring compliance with CRB and change management processes.
Architect scoped apps for custom workflows where required.
Conduct Proof of Concepts (POCs) demos and training sessions to drive adoption.
Collaboration & Stakeholder Engagement
Partner with other solution architects to define end-to-end enterprise solutions.
Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.
Qualifications:
10 years of experience with ServiceNow ITSM in solutioning design and delivery.
Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
Strong knowledge of Predictive Intelligence Now Assist and scoped app development.
Experience in platform upgrades feature roadmaps and adoption planning.
Strong stakeholder management communication and change management skills.
Ability to conduct POCs training and enablement sessions for both technical and non-technical teams
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
