AI Escalation Specialist(Customer Support)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary: We are seeking a motivated and customer-focused Call Center Agent with the title as AI Escalation Specialist to join our dynamic this role you will be the first point of contact for our customers responsible for addressing their inquiries resolving issues and providing information about our products and services. The ideal candidate is an excellent communicator with the ability to stay composed and professional while ensuring a positive customer experience. Core Responsibilities: Manage a high volume of inbound customer calls in a timely and professional and assess customers needs to achieve satisfaction providing accurate and complete communication scripts and protocols to ensure consistency and quality in customer records of customer interactions process customer accounts and file the extra mile to engage customers and provide a world-class service experience.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
