Technical Product Manager
Technical Product Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Role: Lead / Senior Technical Product Manager
Location : Plano TX / Bothell WA(3 days onsite)
Contract: 06 Months
Focus: Implementation of Googles Customer Engagement Suite (CES/CCAI) across B2B contact center platforms Conversational AI IVR/chatbots enterprise-scale integrations and cross-functional leadership.
High-Level Role Summary
We are looking for a Lead / Senior Technical Product Manager to support the implementation of Googles Customer Engagement Suite (CES / CCAI) across B2B contact center platforms. The individual will act as the bridge between business stakeholders engineering and vendors to deliver scalable AI-powered customer service solutions across voice chat and digital channels.
Key Requirements at a Glance:
- 5 years in Product Management / Technical Program Management in enterprise-scale environments.
- Hands-on experience with Conversational AI IVR systems chatbots or contact center platforms.
- Familiarity with Google CCAI Dialogflow CX GCP services or similar tools.
- Strong understanding of contact center infrastructure (Genesys Avaya Twilio Cisco NICE) and CRM platforms (Salesforce Zendesk).
- Excellent communication and ability to lead cross-functional teams and vendors.
Employment Type
Full-time
