Technical Product Manager

Bothell, WA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role: Lead / Senior Technical Product Manager
Location : Plano TX / Bothell WA(3 days onsite)

Contract: 06 Months
Focus: Implementation of Googles Customer Engagement Suite (CES/CCAI) across B2B contact center platforms Conversational AI IVR/chatbots enterprise-scale integrations and cross-functional leadership.

High-Level Role Summary
We are looking for a Lead / Senior Technical Product Manager to support the implementation of Googles Customer Engagement Suite (CES / CCAI) across B2B contact center platforms. The individual will act as the bridge between business stakeholders engineering and vendors to deliver scalable AI-powered customer service solutions across voice chat and digital channels.

Key Requirements at a Glance:

5 years in Product Management / Technical Program Management in enterprise-scale environments.
Hands-on experience with Conversational AI IVR systems chatbots or contact center platforms.
Familiarity with Google CCAI Dialogflow CX GCP services or similar tools.
Strong understanding of contact center infrastructure (Genesys Avaya Twilio Cisco NICE) and CRM platforms (Salesforce Zendesk).
Excellent communication and ability to lead cross-functional teams and vendors.

Key Skills: TPM CES / CCAI Conversational AI IVR systems chatbots or contact center platforms.

Role: Lead / Senior Technical Product Manager Location : Plano TX / Bothell WA(3 days onsite) Contract: 06 Months Focus: Implementation of Googles Customer Engagement Suite (CES/CCAI) across B2B contact center platforms Conversational AI IVR/chatbots enterprise-scale integrations and cross-fu...