Technical Business Analyst
Technical Business Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are partnering with a well-established and innovative leader in the customer and employee engagement solutions industry. For decades they have been the force behind powerful loyalty rewards and recognition programs for some of the biggest brands in South Africa. This is an opportunity to join a mission-driven organization at a pivotal moment as they invest heavily in modernizing their core technology platforms to drive the next wave of growth.
Performance Objectives for Year One
- Lead a Core System Modernization Project: Take full ownership of the business analysis workstream for a critical cloud migration project. Within the first 12 months deliver a comprehensive set of technical specifications and process models that enable the development team to successfully build and deploy the V1 of the new scalable cloud platform.
- Implement a Modern Agile Framework: Overhaul the existing requirements-gathering process by introducing and embedding a standardized Agile methodology. Within 9 months successfully transition the team to using user stories story mapping and consistent sprint planning resulting in a demonstrable reduction in rework and improved alignment between business and development teams.
- Champion Data-Driven Decision Making: Initiate and lead a project to centralize and streamline business intelligence reporting. By the end of year one deliver a functional data analytics solution or dashboard that provides senior stakeholders with clear actionable insights previously unavailable from disparate systems.
- Pioneer AI/ML Integration: Conduct a comprehensive feasibility study for incorporating AI/ML into a core business process (e.g. process automation customer data analysis). Within the first year present a compelling business case to leadership that outlines the technical requirements potential ROI and a phased implementation roadmap.
- Elevate the BA Function: Act as a player-coach by formally mentoring junior business analysts on the team. Establish a set of best-practice guidelines and templates that measurably improve the quality clarity and consistency of BA deliverables across all IT projects.
Required Experience:
IC
Employment Type
Full-Time
