Sales Administrator (Maternity cover)
Sales Administrator (Maternity cover)
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Salary Not Disclosed
1 Vacancy
Job Description
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
This position plays a critical role within the organizations Account Management function in the area of North Greece. The role is based in Thessaloniki and is responsible to provide support to the Key Account Executive of North Greece in several tasks such as the preparation of client proposals and reporting.
KEY ACCOUNTABILITIES
Answer to every incoming call and respond to emails
Handle client requests in timely manner and cultivate a professional yet friendly relationship with key contacts
Follow up all requests until they are closed
Prepare and send proposals to clients within the agreed timeframe
Ensure that orders are logged in system quickly and with accuracy
Ensure that all reports are provided to clients in accuracy and within the agreed time frame
Keep the sales information systems updated
Responsible of filling all documents related to clients
Coordinate with all departments in order to ensure that clients requests are handled efficiently
Handle and resolve clients complaints
Log all interactions with clients in the relevant CRM tool
Promote support and educate clients to use Fleet Reporting and other Ayvens tools
Assist in the preparation and co-ordination of all client events
Identify and escalate situations requiring attention
Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens General Rules and brand identity
Meet all agreed SLAs and Key Performance Indicators (KPIs).
QUALIFICATIONS & SKILLS
General education degree or equivalent
Customer services experience over the telephone
Excellent Customer service skills
Ability to type with speed and accuracy
Knowledge of CRM tools and relevant system applications
Knowledge of supporting and administrative processes
IT literate
High EQ
Good command of English - verbal and written
Excellent interpersonal and communication skills verbal and written
Effective on rapport building in order to develop trust and strong relationship with clients
Ability to manage data collection and filing
Strong listening skills
Being able to use empathy (see with the eyes of the other party)
Be able to divert pressure and keep calm under stressful conditions
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
