Branch Relationship Banker (Personal Banker) - Central Avenue/Phoenix (AZ)
Branch Relationship Banker (Personal Banker) - Central Avenue/Phoenix (AZ)
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Job Description
At National Bank of Arizona were a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships we pride ourselves on providing our clients shareholders and each other with the best possible tools resources and opportunities. Our workplace culture is based on inclusivity and collaboration so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later our approach hasnt changed. At NBAZ the possibilities are endless come for the job stay for a career.
NBAZ is looking for an experienced Branch Relationship Banker to join Arizonas #1 Community Bank in our Central Avenue/Phoenix branch. If you are passionate about being part of a community being a team player and helping others reach their financial goals then we are interested in speaking with you!
Essential Functions:
- Performs full-service banking services to new and existing customers within the branch with a primary focus on sales and service. Duties may include new accounts consumer loans and performing client services issues.
- Resolve client concerns through direct personal action or by referring clients to an alternative bank departments resource.
- Responsible for making appropriate referrals for other bank products and services including commercial lending products.
- Follows up with clients as needed.
- May be responsible to perform cash transactions open or update accounts originate and close consumer or small business loans.
- Responsible for resolving customer service issues.
- Establishes expands and maintains a strong customer relationship by providing extensive personalized service focused on the specific needs of each banking customer.
- May be responsible for processing cash transactions and other customer service duties within the branch.
- Other duties as assigned.
Qualifications:
- High School diploma or equivalent and 1 years experience in sales teller new accounts or loan processing or other directly related experience. An equivalent combination of education and experience may meet qualifications.
- Previous experience in a financial sales representative-oriented role preferred.
- Working knowledge of mathematical calculations and standard banking products services and transactions.
- Solid knowledge of all retail products and services. Basic knowledge of consumer lending applications.
- Proven customer service interpersonal and communication skills both verbal and written.
- Effective selling cross-selling and referral skills.
- Solid mathematical problem-solving and negotiation skills.
- Solid interpersonal & relationship building skills.
- Strong attention to detail and time management.
- Proficient in basic computer skills.
- Bilingual proficiency in English and Spanish languages is preferred.
- This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act.
Schedule: Monday Friday: 8:15 AM 5:15 PM; 40 hours/week
Benefits:
- Medical Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance Paid Parental Leave and Adoption Assistance.
- Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts.
- Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays.
- 401(k) plan with company match Profit Sharing competitive compensation in line with work experience.
- Mental health benefits include coaching and therapy sessions.
- Tuition Reimbursement for qualifying employees.
- Employee Ambassador preferred banking products.
Employment Type
Full Time
