Customer Success Manager
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Job Location:
Breda - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
ADI is seeking a highly motivated and customer-focused Customer Success Manager (CSM) to join our team. The CSM will be responsible for building strong relationships with our key customers ensuring they achieve maximum value from our products and driving long-term customer satisfaction and retention. This role requires excellent communication and problem-solving as well as a proactive approach to anticipating client needs.
JOB DUTIES:
- Serve as the primary point of contact for assigned customer building trusted relationships.
- Guide customers through onboarding adoption and ongoing usage of our products/services.
- Drive sales customer engagement and adoption through regular check-ins.
- Collaborate with Product and Admin teams to ensure a seamless customer experience.
- Monitor metrics and provide insights to improve satisfaction and outcomes.
- Facilitate renewals upselling and expansion opportunities by demonstrating value.
- Advocate for customers internally by providing feedback to inform product development and service improvements.
YOU MUST HAVE:
- Proven experience experience in Customer Success Account Management or a client-facing role.
- Fluent Dutch and English
- Experience using Salesforce and SAP
WE VALUE
- Strong interpersonal and communication skills both written and verbal.
- Ability to build trust and maintain long-term customer relationships.
WHAT IS IN FOR YOU:
- Friendly working environment
- Flexible working hours and the possibility to work from home (according to internal policy)
- Company Car
- Building your career with a global company
- Attractive compensation including sales-based incentives
#LI-HYBRID
#LI-TC1
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.
