Senior Advisor, HR Knowledge Management & Operational Excellence
Senior Advisor, HR Knowledge Management & Operational Excellence
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Job Description
Who We Are
For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Job Description:
The Senior Advisor HR Knowledge Management & Operational Excellence is responsible for driving strategic HR knowledge initiatives operational performance metrics and continuous process improvement. This role supports the development and maintenance of HR knowledge content optimizes service delivery and enhances onboarding and control processes within the HR Service Centre.
Key Accountabilities:
HR Knowledge Management: Lead the creation review and publishing of HR knowledge articles in collaboration with HR Centres of Expertise (CoEs).
Operational Excellence Strategy: Develop and implement performance metrics (KPIs SLAs) and dashboards to monitor and improve HR service delivery.
Process Optimization: Identify and execute opportunities to streamline standardize and enhance HR processes.
Service Rationalization: Assess and consolidate existing services to improve efficiency and turnaround times.
Continuous Improvement: Conduct data analytics and quality management to support ongoing HR improvements.
HR Onboarding Support: Facilitate onboarding for new HR team members including tools technology and ways of working.
Control & Approval Governance: Manage HR control processes and ensure proper delineation of duties.
Collaboration & Relationship Management: Maintain strong internal relationships with HR CoEs and the HR Service Centre.
Education Qualifications and Experience:
Bachelors degree in Human Resources or related field.
Minimum 3-5 years of relevant deep HR or HR Operations experience.
Lean Six Sigma or equivalent process improvement training.
Hands-on experience with Workday and ServiceNow HRSD(Human Resources Service Delivery) platforms.
Excellent written and verbal communication skills.
Analytical mindset with process improvement capabilities.
High level of confidentiality and integrity.
Experience in dashboarding and performance metrics.
Ability to work independently and collaboratively.
Understanding of The Salvation Armys mission and values.
Compensation:
The target hiring range for this position is $59571.23 to $74464.04 with a maximum of $89356.85.Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Required Experience:
Senior IC
Employment Type
Full-Time
