Chef de District, Bilingue / Bilingual District Manager
Chef de District, Bilingue / Bilingual District Manager
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Principales Fonctions et Responsabilites:
Gestion de comptes
- Identifier de faon proactive les domaines de croissance des inscriptions et grer les proccupations des clients
- Agir en tant que champion de programme auprs dintervenants influents
- Former et encadrer de nouveaux membres de lquipe sur le terrain afin de promouvoir les services de programme aux patients et aux PSS
- Collaborer avec les CD commerciaux afin de maximiser les opportunits de programmes auprs de clients cls et dexcuter des tactiques
Direction
- Travailler avec lquipe de gestion pour assurer une comprhension claire de la mission et des objectifs dquipe
- Collaborer avec lquipe de gestion pour aider cerner les comptences requises pour les projets ou les activits de travail et assortir les comptences requises aux talents disponibles
- Travailler avec les gestionnaires de la formation pour amliorer les comptences de lquipe et combler les lacunes dans les connaissances
- Obtenir des commentaires sur les amliorations de programmes
- Rester lafft des tendances de lindustrie et des importantes lois en suspens qui ont des rpercussions sur les affaires
- Favoriser une amlioration proactive et continue de la qualit
Ressources humaines
- Responsable du recrutement des entrevues et de lembauche pour les postes vacants
- Effectuer les valuations du rendement et grer le dveloppement professionnel pour lquipe de terrain
- Responsable de la formation et de la motivation / du dveloppement des quipes sur le terrain
- Consacrer une part importante du temps sur le terrain avec les quipes distantes
- Grer les relations avec les employs et la discipline progressive
- Surveiller les activits (IRC) pour assurer une exprience client suprieure et assurer la conformit avec les procdures de fonctionnement du programme
- Utiliser des systmes (CRM Rapports) pour surveiller former et encadrer les quipes sur le terrain
- Approuver les achats dpenses kilomtrage et autres dpenses lies au budget
Primary Duties and Responsibilities:
Account Management
- Proactively identify areas of enrollment growth and manage client issues
- Act as program champion with influential stakeholders
- Coach and mentor new field team members to promote program services to patients and HCPs
- Collaborate with Commercial DMs to maximize program opportunities with key customers and execute tactics
Leadership
- Work with management team to ensure clear understanding of team mission and goals
- Work with management team to help identify skills that are need for projects or work activities and match skill requirements with available talent
- Work with Training Managers to improve competencies of team and address knowledge gaps
- Obtain feedback and input on program enhancements
- Stay abreast of industry trends and important pending legislation impacting business
- Fosters proactive continued quality improvement
Human Resources
- Responsible for recruiting interviewing and hiring for vacant positions
- Conduct Performance Reviews and manage Professional Development for field team
- Responsible for training and motivating/ developing field teams
- Spends a significant proportion of time in the field with the remote teams
- Manage employee relations and progressive discipline
- Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Programs operating procedures
- Utilize systems (CRM Reports) to monitor train and coach field teams
- Approves purchases expenses mileage and other budget related expenses
#LI-SH1
Experience and Educational Requirements:
- Bachelors degree required
- Health professional background such as nursing or other medical expertise is an asset
- Requires minimum of 5 years experience in people management or clinical program management or related fields within healthcare
- CCPE certification an asset
- Experience with patient support program management an asset
- Proficiency in key account management
- Proficiency at understanding the private and public reimbursement environments an asset
- Proficiency at understanding and leveraging data to identify opportunities and challenges with customers and team members
- Proficiency at coaching field team to promote program services to customers and patients
- Proficiency at identifying and championing efficiencies (tasks technology etc)
- Proficiency at working with CRM and leveraging its analytics
- Dynamic leader who can energize multidisciplinary teams to learn and apply new skills and /or techniques to respond to the business needs
The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers patients or peers from cross-functional teams.
Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients des patients ou des pairs unilingues anglophones dquipes interfonctionnelles
What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.
Affiliated Companies:
Affiliated Companies: Innomar StrategiesRequired Experience:
Manager
Employment Type
Full-Time
