General Description
Their duties include providing training and development for staff ensuring the quality of work delivered to their accounts and maintaining labor budgets.
Skills Duties and Responsibilities
GENERAL RESPONSIBILITIES
- Interacts frequently with clients and staff in a professional and responsive way consistent with company policies values mission and objectives.
- Ensures accuracy of timecards checking verifying and submitting hours daily.
- Executes company policies procedures and changes to ensure sustainable and cost-effective use of staffs time supplies equipment and processes.
- Helps complete deliverables in clients agreement and statement of work to highest possible standards.
- Maintain profitability of all accounts.
- Develop and train their team to support company initiatives.
- Assures that customer service is the #1 priority of all personnel.
- Oversee quality control on all accounts.
- Walk jobs to ensure quality standards.
- Helps implementing standards and with starting up new accounts.
- Performs quality assurance inspections to ensure all work has been completed in compliance with specific scope of work.
- Oversees the hiring disciplinary and review processes and termination of all cleaners to provide a trained service-oriented team.
- Authorizes worked hours and PTO for direct reports.
- Conduct training for all cleaners and supervisors to assure best practices are followed.
- Assists Sales in the estimation of labor and material costs on jobs.
- Maintains availability to respond 24/7 to Shift Supervisors cleaners customers etc.
- Supports all company programs and directives.
- Other tasks or duties as assigned by the VP of Operations.
LEADERSHIP AND DEVELOPMENT
Directly supervises employees. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Position Requirements
EXPERIENCE
- 5 years of experience working in commercial cleaning
- Strong analytical skills
- Working knowledge of Microsoft Office; Word Excel and Outlook.
- Willingness to work a variable schedule to include day evening and night shifts.
- Willingness to travel.
- Valid drivers license
- Strong professional written and verbal communication skills.
- Proactive and energetic personality.
- Excellent planning organizational and time management skills with minimum supervision.
- Ability to work against deadlines and handle multiple projects at once.
- Ability to effectively interact with personnel at all organization levels.
- Desire to contribute to the success of the Company.
- Dedicated hardworking and innovative
WORK ENVIRONMENT
This job operates within multiple work environments including office manufacturing schools medical facilities etc. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
PHYSICAL DEMANDS
The ability to lift files stand bend stoop and walk is required. Requires ability to use a keyboard monitor and phone. Requires ability to communicate verbally with others.
This position requires individuals to be able to drive up to 90 minutes one-way. When offsite this role requires extensive walking indoors and some outdoors.
Walking bending twisting climbing turning of head and torso crawling reaching flexing the arms and legs and stooping as necessary.
Lifting and carrying weights up to 50 pounds to include wearing of backpack vacuum for extended periods.
This position requires the ability to sit stand walk push pull reach overhead reach at or below shoulder level use foot or leg controls gross manipulation stoop crouch kneel climb ramps or stairs climb ladders utilize near and far visual activity speak and hear.
Noise Levels may be above average.