Rooms Controller

Fort Lauderdale Hotel

Opening in Fall 2025 Omni Fort Lauderdale will provide South Florida with 120000 square feet of event space new food and beverage options a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping amphitheater charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

Opening Fall 2025 theOmni Ft. Lauderdale Hotelis a 29-story hotel located at 1950 Eisenhower Blvd and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites multiple restaurants a vibrant rooftop bar a sprawling pool spa and fitness center. The hotel will also have over 120000 square feet of indoor and outdoor meeting and event space including a grand ballroom junior ballroom 25 breakout rooms and pre-function meeting space with waterfront views.

The Rooms Controller plays a critical role in ensuring the smooth and efficient operation of the hotels room inventory. This position serves as the central liaison between the Housekeeping Front Office and Reservations departments coordinating the status and distribution of all guest rooms. The Rooms Controller ensures that rooms are properly allocated and ready for guest arrivals while ensuring guest requests are communicated and fulfilled and maximizing occupancy and guest satisfaction.

• Maintain thorough knowledge of all room types features and availability.

• Block and pre-register all arriving reservations in alignment with occupancy and guest preferences.

• Oversee room inventory daily and implement effective room blocking strategies.

• Review and execute pre-registration procedures to ensure a seamless arrival experience.

• Review group resumes and manage group blocking accordingly.

• Attend Revenue Management meetings when applicable

• Assist with developing sell-out night strategies.

• Handle in-house reservation inquiries and requests with accuracy and efficiency.

• Be thoroughly familiar with hotel occupancy trends and forecasting tools.

• Understand all reservation packages promotions and special booking procedures.

• Maintain expertise in the hotels PMS and CRS systems with a strong working knowledge of Opera.

• Understand and apply rate plans rate codes and hotel rate strategies when adjusting or offering alternatives to guests.

• Maintain full knowledge of all third-party offers including how to access partner websites and verify rate details.

• Deliver personalized memorable guest experiences using the Power of One service philosophy.

• Actively engage with guests anticipating needs and exceeding expectations at every opportunity.

• Handle guest requests and concerns promptly using effective follow-up and the service recovery process.

• Understand Select Guest GHA Discovery VIP procedures and other loyalty programs.

• Remain knowledgeable of all hotel amenities and services

• Aid guests in locating hotel areas or serviceswalk guests to their destination when possible.

• Be familiar with local attractions businesses and key points of interest to assist guest inquiries.

• Understand the policies and procedures of Housekeeping Reservations and Front Office departments.

• Provide support to the Front Office team as needed assisting with daily operations to ensure a seamless guest experience.

• Collaborate effectively with departments including Ideal Services Guest Services Housekeeping F&B outlets Banquets Sales Engineering and Purchasing.

• Train new associates on Room Controllers procedures systems and service standards.

• Be fully versed in all check-in and check-out procedures AM/PM checklists and cash handling processes.

• Maintain proper phone etiquette; answer all calls with a warm professional tone.

• Understand the importance of guest feedback and Medallia scores; contribute to continuous improvement initiatives.

• Execute all Moments of Service consistently across Front Office Guest Services and Ideal Services.

• Follow all company safety and security policies and procedures; report accidents injuries and unsafe work conditions; complete safety training and certifications.

• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.

QUALIFICATIONS:

• Two years experience in a similar position or Front Office operation preferred.

• Excellent customer service and problem solving skills.

• Must have strong communication analytical computer and organizational skills.

• Prior hotel front office experience .

• Maintain a professional business appearance attitude and performance.

• Must be able to work a variety of shifts including weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS

• Stand walk or sit for an extended period or for an entire work shift. Requires repetitive motion including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

• Desktop computer (Opera GoConcierge SALTO Synergy Windows Microsoft Office) printer telephone copier fax machine push to talk radio scanner

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.