Client Support Associate Consultant (Temporary, November 2025 - March 2026)

Client Support Associate Consultant (Temporary November 2025 - March 2026)

Location: Remote

Grow Progress is looking for a Client Support Associate to provide world class support and guidance to our clients while a team member is on leave. This is an exciting opportunity to ensure our clients receive critical support .

We are a quickly growing team of 60 people who are passionate about giving strategists the tools to persuade more people. We power breakthroughs in persuasion by helping strategists to more deeply understand the people theyre aiming to move not just how they look but how they think. We then give strategists the ability to scientifically test their messages at a radically accessible cost so they have the freedom to test more creative strategies.

If you want to make a big social impact and grow your skill set by working with a best-in class client success team we hope youll apply.

Who We Are

Grow Progresss mission is to make our clients better at persuasion so that they can run more effective campaigns causes and companies that make the world a better place. For this weve built powerful software that offers our customers unprecedented access to run scientific message tests quickly and affordably so they can unlock the most effective messages. We currently work with many of the biggest Democratic pollsters marketing agencies advocacy groups campaigns and labor unions in the country.

We give our customers the power to persuade more people by tailoring their messages to match each audience members values. We help customers harness the latest persuasion science to create messaging thats typically 200% to 500% more effective than their existing ads. We do this by predicting which personality traits and values are most important to each individual.

Were a team of experienced campaigners software engineers and data scientists who are obsessed with harnessing the power of evidence to make social good advocates more effective. Were motivated efficient low-ego and we like to make each other laugh.

About the Position

The Client Support Associate will play a critical role in ensuring that Grow Progress clients receive world-class service and support. Acting as the first point of contact for client inquiries youll manage support tickets facilitate test scoping and help clients maximize their use of the Grow Progress platform. This role requires a balance of client-facing communication skills problem-solving abilities and a commitment to creating scalable efficient support systems.

As a member of the Client Support team youll contribute directly to client satisfaction retention and success by serving as a trusted partner who helps clients achieve their goals while ensuring smooth project delivery. This is a great role for someone getting their start in the client success or support field.

What Youll Do

Support Ticket Management

• Manage the day-to-day support help desk responding to client inquiries with accuracy and timeliness.

• Ensure that the hubspot ticketing system is maintained

• Handle a wide range of requests including account setup access troubleshooting technical issues pricing test design and methodology questions.

• Collaborate with internal teams to help with project scoping and information gathering to enable successful test launches on clients behalf.

• Escalate complex issues appropriately while ensuring accountability and resolution.

Client Success Partnership & Coverage

• Partner with the Client Success team to ensure seamless coverage for client accounts.

• Provide continuity of service during CSM absences or leave ensuring projects and renewals remain on track.

• Serve as an extension of the Client Success team to help drive usage secure renewals and expand accounts.

Self-Service Knowledge Hub Management

• Collaborate with the enablement team to surface feedback and ideas for external resources and maintain Grow Progresss client-facing Help Center (HubSpot) and develop and update knowledge base articles FAQs and troubleshooting guides.

• Monitor engagement with the Knowledge Hub identifying opportunities to improve resources and reduce support ticket volume.

Cross-Team Collaboration

• Contribute feedback from client interactions to inform product improvements and support resources.

• Participate in initiatives to enhance support processes reporting and scalability.

• Ensure Confluence is updated with accurate resources for the Support function.

Job Requirements

Core Skills

• 2 years of experience in client support customer success or related roles (SaaS or technology preferred)

• Strong communication and problem-solving skills with a client-first mindset

• Demonstrated ability to manage multiple priorities in a fast-paced environment

• Comfort with technical troubleshooting and platform navigation

• Experience with HubSpot service desk or similar CRM and support ticketing tools is a plus

• Strong organizational skills and attention to detail

• Enjoy switching contexts and juggling multiple projects across multiple disciplines

• US work authorization

• Progressive values and an interest in politics

Bonus Skills

• Experience with electoral campaigns

• Knowledge of best practices in political science or psychology

• Familiarity with online survey platforms market research tools or market research vendors

Hiring Process

• Skills Assessment: (1 hour) A request to respond to a prompt and demonstrate how you would respond to a real-life scenario. This will be done asynchronously on your own time.

• Phone Screen: (30 minutes) A short interview with our Director of People to answer some behavioral and logistical questions and a chance for you to ask questions about the position and the company.

• Experience Interview: (45 minutes) A chance to meet with key members of the Client Success team to share more about your background and expertise.

• Final interview (30 min): A final conversation with the Director of Client Success to share more about your experience and interest in this position.

More About Grow Progress

Our culture is fun fast-paced and focused on evidence. We aim to cultivate an environment where data drives our decision making rather than just anecdotes and where everyone feels comfortable contributing ideas even if its on a topic outside of their expertise. We work hard to get smarter together by giving each other feedback thats direct actionable and respectful. Were deeply motivated by the work we do and committed to using this technology ethically so were looking for teammates who feel the same way.

We believe that inclusion and equity are the keys to a better future. We center these issues by creating accessible and affordable products partnering with progressive organizations and building transparency across our company.

We strive to foster belonging and empowerment at work and we continuously examine our efforts through our Growing Progress DEI&B working group. We are committed to building a team with a variety of backgrounds skills and experiences. Our goal is to create a workplace where every person feels supported and encouraged to thrive.

Were an equal opportunity employer committed to building a diverse company. Qualified people of any race ethnicity culture age sex gender identity and expression sexual orientation social class marital status religion veteran status or disability status are strongly encouraged to apply.

Grow Progress is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact .

Compensation: $5000 - $6000 per month

Location: Remote

To Apply: Applications will be evaluated on a rolling basis.

Please note that if you email your resume to our team directly or apply through a different site rather than applying on our job site you may not be considered for the position. No recruiters please.