Associate Director for Public Service

• Supervises managers and supports them in managing of their teams
• Coaches and advises managers on the operations of their location
• Works with managers to help set direction
• Participates in employee discipline and termination as needed
• Leads monthly Branch Manager meeting
• Makes regular and special visits to locations observing operations and condition of facility
• Responsible for customer service training and oversight for branch staff/mission enhancements
• Engages with external customers to resolve conflict
• Set standards for customer service
• Resolve customer issues involving multiple departments
• Plan and coordinate customer service initiatives
• Hires and trains management and work with managers on hiring of all branch staff
• Hires managers and assistant managers
• Trains managers and provides professional development opportunities
• Works with HR on the hiring process of branch/mission enhancement staff
• Provides oversight in the hiring process for all branch/mission enhancement staff
• Participates in planning implementation and communications of system wide procedures programs and services
• Facilitates communication between branches and departments
• Coordinate services between branches and departments
• Serves as a member of the libraries cross functional tactical team
• Works with departments to create system wide guiding principles

• Masters of Library Science Degree Required
• 5 years library and/or supervisory experience preferred

• Advanced verbal written and discreet communication skills with management coworkers and the public in a clear timely and proactive manner.
• Ability to collaborate with Library leadership to effectively develop adhere to and work within the constructs of the librarys budget.
• Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.
• Reliable punctual and flexible with scheduling.
• Advanced knowledge of a public librarys mission and purpose ability to provide clear expectations and direction to manage competing priorities to evaluate quality of work and provide feedback and accountability.
• Advanced knowledge of department processes and procedures expert knowledge of Library Professional Ethics advanced knowledge of the impact of decision-making on MCPL and demonstrated mature judgment to make department-level/system level decisions.
• Advanced proficiency in customer service skills through polite professional and collaborative interactions with internal and external customers.
• An advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all.

• Job Knowledge including Librarianship
  • Advanced knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level.
  • Sufficient ability to train staff on intellectual freedom practices
• Technology including specific applications hardware and coding languages
  • Intermediate knowledge of Paycor Teams Microsoft office 365 applications including Word Outlook Excel and Teams is necessary to perform this position at satisfactory level.
  • Demonstrated aptitude to quickly learn other library operations software.
  • Ability to train staff on technology.
• Communication
  • Knowledge of how to communicate in multiple formats with various audiences.
  • Advanced verbal written and confidential communication skills with management coworkers and the public as necessary to perform this position at a satisfactory level.
  • The ability to effectively communicate at an advanced level on the phone in person and via email with both internal and external customers demonstrates satisfactory performance of this position.
  • Demonstrates advanced confidentiality and discretion regarding employee information and all administrative matters related to the work assigned in order to perform this position at a satisfactory level.
• Financial/Mathematical
  • Creates and oversees multiple budgets
  • Works with software to manage and organize data from various sources
  • Ability to manage budget and prioritize expenses exhibits a satisfactory performance in this position.
• Teamwork
  • Advanced knowledge of the importance of Teamwork and collaboration within departments is required to perform this position at a satisfactory level.
  • Demonstrates advanced proficiency in the ability to maintain effective working relationships with others.
  • The ability to diffuse conflict and come to an agreement for the benefit of the organization and our customers.
  • The ability to follow directions from multiple sources within the system related to their individual areas of responsibility while maintaining collaborative relationships
• Leadership
  • Advanced level of emotional intelligence and learning orientations
  • Exhibits self-motivation with the ability to prioritize meet deadlines and manage changing priorities
  • Performs duties requiring the exercise of professional skill initiative and independent judgment
  • Successfully handles matters of conflict exhibits a satisfactory performance in this position.
  • Ability to motivate coach and redirect others exhibits a satisfactory performance in this position.
  • Ability to provide feedback in a tactful and effective manner exhibits a satisfactory performance in this position.
• Decision Making
  • Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level.
  • Proven problem solving abilities
  • The ability to modify workflows depending on daily demands obligations and tasks demonstrates a satisfactory level of performance in this position.
• Customer Service
  • Advanced proficiency in customer service skills with both internal and external customers.
  • Models excellent customer service attitude and delivery
  • Demonstrates advanced customer service skills through professional and collaborative interactions with the branch staff system Departments and the public.
  • Demonstrates comfort with relationship-building
  • The ability to adapt to changing deadlines workflows and tasks assigned while maintaining a polite professional and collaborative demeanor exhibits a satisfactory performance in this position.

• Must be at least 18

• Possession of a valid drivers license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed).

• (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions dust mold scents allergens and communicable diseases which enable the employee to work outside at a facility handle construction and library materials work in older buildings and on jobsites and interact with coworkers and the public.

• Standing (up to 1 hour at a time)

• Walking (even ground)

• Lifting 1-10 pounds

• Lifting 11-25 pounds

• Pushing/Pulling 1-10 pounds

• Pushing/Pulling 11-25 pounds

• Bending/Stooping

• Kneeling

• Reaching above shoulder

• Receiving Communication and Instructions (vision reading hearing)

• Conveying Communication and Instructions (Speaking writing)

• Using computer data entry tools - keyboard mouse touchscreen scanner

• Sitting

• Receiving Communication and Instructions (vision reading hearing)

• Conveying Communication and Instructions (Speaking writing)

• Using computer data entry tools - keyboard mouse touchscreen scanner

• Standing (more than 1 hour at a time)

• Walking (variable surfaces)

• Lifting 26-40 pounds

• Lifting 40 pounds

• Sitting

• Pushing/Pulling 26-40 pounds

• Pushing/Pulling 40 pounds

• Standing (up to 1 hour at a time)

• Standing (more than 1 hour at a time)

• Walking (even ground)

• Walking (variable surfaces)

• Lifting 1-10 pounds

• Lifting 11-25 pounds

• Pushing/Pulling 1-10 pounds

• Pushing/Pulling 11-25 pounds

• Pushing/Pulling 26-40 pounds

• Pushing/Pulling 40 pounds

• Bending/Stooping

• Kneeling

• Reaching above shoulder

• Climbing stepstools

• Climbing ladders

• Lifting 26-40 pounds

• Lifting 40 pounds

• Climbing stepstools

• Climbing ladders

Required Experience:

Director