Client Care Coordinator (Norfolk, VA)

Smithfield, NC - USA

Monthly Salary: $ 18 - 20

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Client Care Coordinator (Norfolk VA)
Phoenix Rising Centers

About Us
Phoenix Rising Centers is a mission-driven mental health organization dedicated to dismantling barriers to care for marginalized communities including Black and Brown LGBTQIA2S neurodivergent and disabled individuals. We provide trauma-informed culturally attuned support that centers equity social justice and healing.

Position Overview

We are seeking a warm organized and community-minded Client Care Coordinator to join our teamin-personat our Norfolk VA office. As the first point of contact for new and existing clients youll play a vital role in ensuring everyone who reaches out to us feels welcomed respected and supported from day addition to client care youll have opportunities during downtime to network and build relationships with local community partners helping us strengthen our connections and impact in the community.

Key Responsibilities

Greet clients and visitors in a welcoming affirming manner
Answer phones and respond to client inquiries with empathy and professionalism
Guide new clients through our intake process and connect them with the right provider
Maintain accurate records and support administrative operations using Google Sheets & Docs
Collaborate with our team to ensure a positive inclusive client experience
Uphold our commitment to culturally responsive trauma-informed care
Use downtime proactively to network and build relationships with local community partners helping to expand our reach and deepen our impact

Qualifications

Passion for mental health equity and supporting marginalized communities
Excellent communication and interpersonal skills
Strong organizational abilities and comfort with Google Suite (Sheets Docs)
Background and understanding of social work sociology anthropology gender studies public health psychology or related fields is helpful but not required
Must be able to work in-person MondayFriday at our Norfolk VA office (must be within reasonable commuting distance)

Compensation & Benefits

$16/hr during a 90-day Support & Success Phase
$18$20/hr after based on fit and performance
Full-time 3540 hours/week (in-person)
Paid time off
$100/month healthcare stipend
Ongoing training in culturally attuned care

Who Thrives Here

Youre passionate about making mental health care accessible for Black and Brown LGBTQIA2S neurodivergent and disabled folks
You love being the go-to person for questions support and good vibes
Youre organized reliable and eager to support both clients and colleagues
You believe in showing up for your team and our community
You enjoy connecting with others and building relationships both with clients and community partners

How to Apply

Please send your resume and a brief note about why this mission matters to you to or

We strongly encourage applications from Black and Brown LGBTQIA2S disabled and neurodivergent individuals as well as those with lived experience connected to our mission.

Lets make mental health care more inclusive welcoming and affirmingtogether.

#NorfolkJobs #MentalHealthMatters #JoinOurTeam #SocialJustice #DiversityAndInclusion #PhoenixRisingCenters

Required Experience:

Client Care Coordinator (Norfolk VA)Phoenix Rising CentersAbout UsPhoenix Rising Centers is a mission-driven mental health organization dedicated to dismantling barriers to care for marginalized communities including Black and Brown LGBTQIA2S neurodivergent and disabled individuals. We provide traum...