CareSource Life Coach

Mission Statement

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services training and referral to community resources. Ending homelessness one youth one family one individual at a time.

Benefits of working at HELP of Southern Nevada

15 paid Holidays

Birthday Holiday

Paid sick and vacation time

403B

90% of the employees only premium is paid for Medical Dental Vision and Life Insurance

Employee Assistance Program (EAP)

Workforce Services (WS)

CareSource Program

Life Coach

Hours: Monday Thursday

Status: Full-Time

Reports to: Workforce Services Program Manager

About the Department:

The Workforce Services department provides pre-employment services that empower participants to enter or re-enter the labor market. Workshops support groups and networking one-to-one personal or vocational counseling training job-seeking and job-keeping methods leadership development decision-making skills development and assistance with developing an action plan are among the resources used to help participants build confidence identify skills and seek training or employment.

Job Summary:

The CareSource Life Coach reporting to the Workforce Services Program Manager will be responsible for providing one-on-one coaching and development for participants in the CareSource program as defined by member needs

• Complete Life Coach training in person and virtually.
• Perform pre-screenings reviews to learn more about the participants prior to enrollment.
• Document unresponsive contact attempts.
• Identify participants through toll-free hotline email box and internal referrals from Guiding Care.
• Utilize internal screening tools and confirm eligibility through Guiding Care.
• Assess individuals employment education and social determinants of Health (SDOH) needs to make appropriate referrals based on the participants goals.
• Schedule coaching sessions and document all progress.
• Refer participants to CareSource clinical staff when clinical intervention is necessary.
• Maintain meaningful contact with participants at least twice a month.
• Enrollments into applicable programs completion of enrollment forms enter notes and upload back up documents.
• Track participant progress of enrollments number of hires and referrals to high school equivalency or GED completion.
• Provide weekly monthly and quarterly reports on key performance metrics.
• Outreach to participants to encourage participation in community-based services that help find employment.
• Assist participants with development of resumes completing online job applications job searches completing career assessments and developing individual goals addressing how to manage barriers in the education/employment context.
• Address barriers related to employability such as soft skills technical skills social and behavioral skills and assistance with educational and employment choices.
• Promote other HELP of Southern Nevada programs
• Complete follow up activities.
• Develop an extensive understanding of community resources as they relate to employment and provide ongoing referrals to participants as needed.
• All other job-related duties as assigned by management for needs of the business

The ideal candidate will possess the following knowledge skills and abilities:

• Knowledge of local social services agencies and programs as well as available resources and interview/referral techniques.
• Ability to assist participants with educational and occupational choices.
• Ability to assist clients with identifying their individual job-related skills.
• Must have the ability to work independently be self-directed and possess good judgement.
• Effective interaction and communication with others.
• The ability to speak to a group and the public in a classroom/instructional setting standing for extended periods of time.
• Operation of basic office equipment such as computer copier and fax machine etc.
• Effective audiovisual perception for making observations communicating with others and reading and writing.
• Proficiency in Microsoft Word Power Point and Excel.
• Ability to assist participants with job skills and resources in a classroom or lab setting.
• Knowledge of interview techniques and job search tools.
• Ability to read and interpret documents such as operating and maintenance instructions procedural manuals and reports.
• Strong case management experience.
• Effective writing skills ability to write routine reports and correspondence.
• Ability to add subtract multiply and divide into all units of measurement using whole numbers common fractions and decimals.
• May be subject to sitting standing walking bending squatting and pushing pulling and simple grasping.
• Ability to work near others with exposure to computer screens distracting sounds or noise levels.

Required Qualifications:

• Bachelors Degree in related field OR equivalent combination of education and experience
• General computer knowledge experience in Microsoft Office software data entry and data base maintenance.
• Active NV Drivers License with clean driving record

Preferred Qualifications:

• Previous experience working with data tracking systems.
• Previous experience working in a Coaching Mentoring and Social Services setting