Store Manager (maternity cover)

Michael Kors is always interested in hearing from talented globally-minded individuals with a passion for fashion.

If you enjoy working in a creative fast-paced environment then we would love to hear from you!

Leading with responsibility for all aspects of the management of the store the Store Manager is responsible for building and leading a team that is dedicated to driving the business. The Store Manager is also responsible for meeting all operational budgets and developing and maintaining a proactive business plan. Major Responsibilities include but are not limited to:

People

Inspire lead and coach the store team to create a culture of performance delivery and accountability

Recruit top talent training and developing staff to build a team of true Jet Set Ambassadors

Drive team retention ensuring actionable Talent and Succession plans are in place

Support implement and provide follow-up for all training and onboarding for new joiners

Take accountability for the regular evaluation of the performance of each Jet Set Ambassador providing feedback and coaching

Proactively manage and resolve all HR issues in collaboration with HR Department

Ensure image and grooming standards are aligned with brand policy Partner with DM to review integrity of PTS identifying opportunities to improve

Collaborate with retail partners on sales strategies product knowledge brand standards and selling service

Practice and role model the company behaviors ensuring effective use of the behavior tool kit.

Service

Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business.

Ensure Jet Set Ambassadors maintain client communication through utilizing all available clienteling apps

Proactively manage client database and utilize information to increase sales Maintain floor presence and lead by example

Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues empowering the teams to make decisions in the customers best interest

Ensure to add additional revenue through local customer events

Build and maintain good communication with District Manager and members of corporate office mall office retail partners and other stores collaborating and influencing to drive performance across the district.

Sales

Meet and exceed sales goals holding self and team accountable for the results

Analyze reports and develop action plans to ensure expectations are met or exceeded

Work with Team on Quarterly Planners to ensure the best business plans are set to achieve targets.

Track and communicate business results and opportunities driving sales and product knowledge

Ensure sales and unit goals are set for Jet Set Ambassadors and communicated to ensure understanding.

Operations

Ensure store maintenance and auditing programme is aligned to Brand standards

Control store expenses continually striving to reduce costs.

Ensure integrity of Inventory Control through bi-annual inventories

Ensure loss prevention is a key priority assuming responsibility for taking quick action on early indications of any loss collaborating with LPRM

Ensure store schedule is optimized having right people right place right time

Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies

Partner with logistics and product teams to ensure appropriate assortment for the store using product tools effectively to maintain size and style integrity.

Ensure all the Company Communication Platforms are used effectively and relevant actions taken.

Job Requirements:

Relevant proven retail and management experience with a fast-paced retailer Able to work as a charismatic and inspirational leader

Technology proficient knowledge and use of leveraging technology to drive sales and customer experience.

Able to work under pressure and to thrive in a fast-paced challenging environment

Excellent organizational interpersonal and follow-up skills with attention to detail and accuracy

Proficiency in Retail Math KPIs and Microsoft Office

Fluent English

We are an Equal Opportunity Employer M/D/F/V

The Company is an equal employment opportunity employer. The Companys policy is not to unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation gender identity religion national origin age military status disability genetic information or any other consideration made unlawful by applicable federal state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process please contact our Talent Acquisition team at