SVP, Chief Claims Officer
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Job Location:
Minneapolis, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Details
Were a member company of W. R. Berkley Corporation an A. M. Best A rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. BTU A global insurance provider offering property casualty professional and cyber insurance coverage for technology firms and businesses with technology exposure.
Responsibilities
The Chief Claims Officer (CCO) is a key member of the senior leadership team responsible for setting strategic directions and overseeing the organizations claims operations. This role ensures that all claims are handled efficiently fairly and in full compliance with regulatory standards. The CCO drives operational excellence cost management and customer satisfaction while fostering a culture of continuous improvement and innovation in claims processes and technologies. This leader collaborates closely with underwriting legal finance and customer service teams to align claims practices with broader organizational goals. The ideal candidate brings deep expertise in claims management exceptional leadership skills and a forward-thinking approach to evolving industry trends and customer expectations.
- Develop and execute the overall claims strategy aligned with the organizations goals and regulatory requirements.
- Develop and implement claims best practices for proper and consistent claim performance compliance and achievement of business goals.
- Establish clear reserving standards and ensure that those standards are continually met.
- Establish and monitor performance metrics to drive efficiency quality and customer satisfaction.
- Lead mentor and develop a high-performing claims team across multiple lines of business.
- Foster a culture of accountability continuous improvement and professional growth.
- Identify claims with significant exposure and take a more active role coordinating a strategy for an appropriate resolution.
- Ensure compliance with all applicable laws regulations and internal policies.
- Collaborate with legal and compliance teams to manage litigation and mitigate risk exposure.
- Partner with underwriting actuarial finance and product teams to align claims practices with business objectives.
- Report regularly on claims performance trends and strategic initiatives.
- Leverage data analytics to identify trends improve decision-making and optimize claims outcomes.
- Drive the use of predictive modeling and AI tools to enhance claims accuracy and fraud detection.
- Manage relationships with third-party administrators legal counsel and other external partners.
- Negotiate contracts and ensure service-level agreements are met.
- Lead transformation initiatives to modernize claims operations including digital innovation and automation.
- Liaison with parent company WR Berkley on significant individual claims and trends identified in the overall portfolio.
- Participate in quarterly performance calls with parent company in anticipation of earnings releases
May perform other functions as assigned
Qualifications
- 15 years of experience in commercial claims with a strong background intechnology-related riskscyber liability orprofessional liability.
- 5 years senior leadership experience.
- Deep understanding of claims handling complex commercial lines particularly intechnology.
- Experience managing litigation regulatory compliance and high-severity claims.
- Strategic thinker with a track record of aligning claims operations with broader business and underwriting strategies.
- Experience participating in executive leadership teams and contributing to company-wide strategic planning.
- Strong interpersonal skills and ability to communicate and manage well at all levels of the organization.
- High level of integrity and dependability with a strong sense of urgency and results-orientation.
- Passion for innovation and continuous improvement particularly in leveraging technology to enhance claims outcomes and efficiency.
- Technical proficiency is required.
Additional Company Details
We do not accept unsolicited resumes from third party recruiting agencies or firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees including:
Base Salary Range: $176k - $300k
Benefits include Health dental vision dental life disability wellness paid time off 401(k) and profit-sharing plans
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Additional Requirements
Required Experience:
Chief
Key Skills
- Mold Remediation
- Succession Planning
- Employee Evaluation
- Basic Math
- Host/Hostess Experience
- Restoration
- Restoration Industry Experience
- Water Damage Restoration
- Emergency Management
- Auto Restoration
- Fire Restoration
- Financial Report Interpretation
About Company
Berkley is a leader in commercial lines insurance, with over 60+ specialized businesses - each with deep expertise in an industry, product, or regional niche.
