Success Manager

Boston - USA

Monthly Salary: $ 52820 - 74607

Posted on: 12-09-2025

Vacancies: 1 Vacancy

Job Summary

About the Opportunity

JOB SUMMARY

Manage the student experience for specific programs within the EDGE teams portfolio to deliver on Northeasterns values around experiential learning.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Advise and assist learners with academic and program concerns; serve as the connector for learners to various university resources.
Work with instructional support team to facilitate learner engagement.
Develop and implement communication and engagement plan for learners.
Organize and attend live sessions and assist with delivery as needed.
Collect information and distribute reporting for learner success metrics; escalate specific learner concerns to program manager.
Assist in course registration and manage student orientation.

MINIMUM QUALIFICATIONS

Highly developed people skills and ability to successfully communicate both in writing and verbally with a broad range of stakeholders.
Strong organizational problem solving administrative and time management skills.
Ability to analyze synthesize and summarize data.
Demonstrated strong business writing and project management skills.
Experience working in a highly collaborative environment and promoting a teamwork mentality.
Knowledge and skills required for this position are typically acquired through the completion of a Bachelors Degree with two to four years of student support and/or operations management experience.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical vision dental paid time off tuition assistance wellness & life retirement- as well as commuting & transportation. Visit for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

107S

Expected Hiring Range:

$52820.00 - $74607.50

With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Required Experience:

Manager

About the OpportunityJOB SUMMARYManage the student experience for specific programs within the EDGE teams portfolio to deliver on Northeasterns values around experiential learning.KEY RESPONSIBILITIES & ACCOUNTABILITIESAdvise and assist learners with academic and program concerns; serve as the conne...