Director of Software Development, Employee Services Technology (EST), Employee Services & Technology

We are seeking a visionary Director of Software Development to lead our AI transformation journey supporting Amazons global this role you will spearhead the evolution of next-generation HR technology leveraging GenAI and agentic AI to revolutionize how we deliver employee services to millions of Amazonians across 67 countries. Youll drive the development of intelligent predictive HR systems that combine cutting-edge AI capabilities with human expertise to create exceptional employee experiences.

You will own the strategy execution and organizational development of global technology teams building AI-powered systems that directly impact Amazon employees lives during critical moments. Your leadership will transform how we deliver HR services through innovative solutions that anticipate employee needs provide personalized support in any language and ensure consistent high-quality service delivery across all Amazon personas.


Key job responsibilities
Lead AI strategy and development to create a more efficient responsive and empathetic HR organization that scales globally while delivering locally relevant services
Drive architectural decisions for intelligent predictive HR systems that leverage GenAI and agentic AI to handle routine inquiries while enabling human experts to focus on complex cases
Oversee the creation of AI-powered decision support tools that ensure consistent compliant and equitable HR decisions while reducing administrative burden
Build AI-powered quality management systems that analyze 100% of service interactions to provide real-time feedback and coaching
Develop proactive insights systems that use LLMs to analyze employee interactions across channels automatically detecting patterns and prioritizing improvements
Oversee engineering teams across multiple global locations while fostering innovation and technical excellence
Partner with product teams to define and execute roadmap


A day in the life
You will lead and participate in AI strategy discussions with executives while establishing mechanisms to support your teams in innovating and delivering results. Youll be equally comfortable discussing the architectural implications of agentic AI implementation as you are reviewing the performance metrics of deployed GenAI solutions. Youll influence the three-year AI transformation plan and drive tradeoff decisions balancing long-term vision with delivering immediate impact to our customers.

About the team
Employee Services & Technology (EST) provides world-class centralized HR support and services that enable all Amazon employees managers alumni and candidates to seamlessly navigate their employment needs. With new AI capabilities emerging at a faster pace than ever before were seizing this transformative moment to reshape HR service delivery. AI serves as a powerful HR assistant enabling our human teams to provide expert support during moments that matter. This combination of 1P technology and human connection allows us to reimagine the services we provide for enhanced employee experience.

This transformation goes beyond simple automation; were building an intelligent predictive HR ecosystem that anticipates employee needs provides personalized and accessible support in any language and ensures consistent high-quality service delivery across all Amazon personas. Were creating a more efficient responsive and empathetic HR organization that can scale globally while maintaining the necessary expertise to deliver locally relevant services.

Impact: Your work will directly influence how Amazon supports its global workforce through AI-powered technology with opportunities to innovate in:
Agentic AI systems that autonomously handle routine HR inquiries
GenAI-powered decision support tools that enhance human expertise
Predictive analytics that anticipate employee needs before they arise
Multilingual AI capabilities that provide support in 250 languages
AI-powered quality management systems that continuously improve service delivery

The successful candidate will join a forward-thinking organization focused on leveraging technology to provide best-in-class employee support services while driving operational efficiency and compliance.


Bachelors degree in Computer Science Engineering or related field
Extensive experience leading large-scale software development organizations
Track record of delivering enterprise-scale systems with global reach
Experience managing distributed engineering teams across multiple geographies
Strong technical background in case management systems enterprise applications


Experience with HR technology systems and workflows
Background in AI/ML and natural language processing technologies
Knowledge of compliance and privacy requirements in HR domain
Track record of innovation in service delivery platforms
Experience with contact center technologies
Strong product mindset with focus on user experience
MBA or advanced technical degree


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $264100/year in our lowest geographic market up to $350000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.