Assistant Director of Front Office Hilton Atlanta and Towers
Assistant Director of Front Office Hilton Atlanta and Towers
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Hilton Atlanta and Towers is looking for their next Assistant Director of Front Office
Located in the heart of Downtown Atlanta this hotel is one mile away from renowned attractions and premier venues. This hotel features 1249 modern guestrooms with meeting spaces that give the flexibility of 51 individual meeting rooms 2 ballrooms for a total of 131730 square feet.
This role reports directly to the Director of Front Office and will oversee a total of 8 team members per shift including Assistant Front Office Managers Supervisors and Guest Service Agents
Our ideal candidate will have previous hotel front desk managment experience able to work well under pressure and in a team setting should excel in leading a team handling guest inquiries with professionalism and warmth and ensuring seamless check-in and check-out experiences previous experience working with Hilton and OnQ are required. Being flexible with their availability is required
Shift Pattern:Full open availability (Holidays and Weekends are required)
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
- Assist in the direction and administration of all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Assist in monitoring and developing team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
- Oversee the VIP process to include but not limited to reviewing VIP reservations administering amenity orders managing resumes for incoming guests and groups updating inventory in the system monitoring special requests and overseeing rate changes on in-house guests
- Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
- Run and complete daily reports analyze data and make decisions based on data
- Resolve guest issues and concerns to guest satisfaction
- Recruit interview and train team members
EOE/AA/Disabled/Veterans
Required Experience:
Director
Employment Type
Full-Time
