[HYBRID] Sales Support/CSR – Great Work/Life Balance with a Laid-Back Team!

HYBRID Sales Support/CSR Great Work/Life Balance with a Laid-Back Team!
Location: Tinley Park IL; 2 days/week WFH
Salary: $50000-$58000 Benefits
Benefits: Medical Dental Vision 401k Life Holidays PTO
Job Type: Full-Time
Typical Hours: M-F 8am-5pm; 40 hours
Start Date: ASAP

HYBRID Sales Support/Customer Service Representative (order entry exp. req.) Description

Our client a rapidly growing electrical manufacturer is looking for a Sales Support Representative to join their Customer Service Team (6 on CS team; 30 company-wide) in Tinley Park. Within the last five years theyve experienced double-digit growth and are looking to add another team member to support their continued this role you will spend about 70% of your time on order management with the balance of your day on customer support. They are looking for candidates who have experience with both pre-sales (quoting order-entry etc.) and post-sales support within a manufacturing or distribution company. Whats even more important is finding the right culture fit. Someone who appreciates an environment focused on supporting each team member where everyone lends a hand no matter the task. Thats why you can expect a humble and hardworking culture with a leadership team that values stability flexibility and high company morale. Aside from their stable growth and flexible work-from-home schedule of two days per week you will be joining an easy-going team where you will truly enjoy working with the people next to you.

HYBRID Sales Support/Customer Service Representative (order entry exp. req.) Responsibilities

Correspond with clients by phone and email
Build and nurture strong relationships with customers
Handle customer inquiries regarding orders and products
Provide quotes and pricing as needed to customers
Enter orders and ensure all data is accurate
Identify orders that cannot be processed and work to find a resolution
Collaborate with sales teams and outside manufacturing reps
Check the status of shipments and communicate updates
Keep management apprised of any order issues
Provide an overall great customer experience

HYBRID Sales Support/Customer Service Representative (order entry exp. req.) Qualifications

Order entry & ERP experience required
Customer service background within manufacturing or distribution required
Well-versed in providing pre-sales and post-sales support required
Able to work onsite in Tinley Park 3 days/week

Important Note: This role offers WFH flexibility 2 days each week. Days will fluctuate depending on business needs.