Membership Coordinator (Seasonal) Waldorf Astoria Monarch Beach Resort and Club

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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EOE/AA/Disabled/Veterans

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach this town played an iconic role in the emergence of Californias surf culture and today is celebrated for its laid-back vibe and fun active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms 115000 square feet of indoor and outdoor meeting space and 8 food and Beverage outlets. This includes 4 restaurants a beach club lounge marketplace and in-room dining.

At Waldorf Astoria we create unforgettable experiences for our guests meaningful opportunities for our Team Members and a positive impact in our community.

Want to learn moreHotel WebsiteFacebookInstagram

Classification: Full-Time

Shift: Various must be available to weekdays weekends and holidays.

Pay Rate:The pay rate for this role is $23.00 per hour and is based on applicable and specialized experience and location.

What will I be doing

Offer assistance and information to Members and potential new Members by providing information about membership offerings benefits activities spa services and other resort information while meeting Forbes 5 Star and AAA 5 Diamond Standards.

• Must be able to stand at a desk for up to 8 hours per day. Walking is required throughout the working day
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
• Must be able to lift up to 15 lbs. occasionally
• Requires grasping writing standing walking repetitive motions bending climbing listening and hearing ability and visual acuity
• Talking and hearing occur continuously in the process of communicating with Members guests supervisors and subordinates
• Must be able to operate office equipment such as computers printers multi-line touch tone phone filing cabinets FAX machines photocopiers dolly and other office equipment as needed.
• High school or equivalent education required. Bachelors Degree preferred
• One to two years in a guest contact positionprivate club Membership or other hospitality experience preferred.

Requirements

• Will be in front of our Members and guests 100% of the timewith regular personal and telephone interactions.
• Administrative duties to include supporting the Membership sales team in processing of new Members renewals cancellations other changes or conversions to Membership status and maintaining collateral and orientation documents.
• Assist with maintaining accurate reporting of all revenue-generating and non-revenue generating Membership changes.
• Answer questions regarding Membership benefits and/or help promote resort amenities by making arrangements for dining entertainment sports events recreation health and beauty services child care and other services at the resort. Answer questions concerning and/or giving directions to hotel facilities meeting rooms or events held therein.
• Assist with planning promoting and executing regular Member programming including social events and events that introduce Membership to residents in our surrounding community.
• Assist with maintaining Right Start program with 30/60 day follow up for new Members to ensure satisfaction and engagement.
• Maintain Club web site and work with resort department heads to create regular email newsletters to promote resort events amenities and news to Club Members
• Must be willing to maintain a flexible schedule and adjust work hours to be available as needed for Member events including occasional nights and/or weekend days.
• Must maintain a professional and positive demeanor when interacting with Members and guests and place the upmost priority on Member satisfaction service and responsiveness.