Leisure Team Member

Leisure Team Member Be the first point of contact for our guests and members creating a warm welcome as they arrive at our leisure club. You will support your colleagues while ensuring the smooth day-to-day running of the facilities which include a gym pool sauna steam room and studio.

We operate in a dynamic environment; shifts will vary and include evenings and weekends. Flexibility is key with hours spread across the week to support the operation of the leisure club.

Description

We exist to create unforgettable experiences for every guest every time. Whether its a warm welcome a seamless booking or helpful local advice we take pride in the moments we help create.

At the core of everything we do are ourREACH People Values:

• Respect We treat every guest and colleague with kindness and dignity.
• Excellence We go the extra mile in pursuit of outstanding service.
• Accountability We take ownership of our actions and follow through on our promises.
• Cooperation We work together as one team to deliver the best experience.
• Honesty We act with integrity and transparency at all times.

How We Do It

We believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

What Youll Do

• Respond promptly to phone calls assist with membership sales and enquiries and address guest questions whilst focusing on delivering exceptional customer service to enhance the experience of our guests and members.
• Stay up to date with all mandatory training including Pool Plant Operations First Aid Lifeguarding.
• Create a welcoming and supportive environment by regularly engaging with guests and members on the gym floor offering assistance and ensuring they have everything they need.
• Keep informed on industry and competitor trends to support the ongoing success and relevance of the leisure club.
• Actively contribute to achieving sales revenue and financial targets for the leisure area.
• Conduct regular inspections and ensure the cleanliness and hygiene of the gym showers changing rooms and pool area are consistently maintained to the highest standard.
• Follow all health and safety procedures diligently report any concerns promptly
• Adhering to health and safety procedures reporting concerns to the appropriate manager and take appropriate action in emergency situations including life-saving operations and first aid when required.
• Collaborate with maintenance teams to uphold professional standards across all facilities; prepare areas for daily use monitor pool chemical levels and ensure safe and respectful behaviour from all users.
• Liaising with maintenance teams to ensure the highest and most professional standards of all facilities preparing facilities for daily use monitoring pool chemical levels and ensuring proper behaviour of facility users.

What Were Looking For

• Level 2 fitness instructor qualification - desirable.
• NPLQ (National Pool Lifeguard Qualification) -desirable.
• Pool plant qualification - desirable.
• Strong communication skills excellent telephone manners and confident IT abilities
• A proactive problem solver who can find practical solutions
• Flexibility to work evenings and weekends an essential part of the role
• Previous experience in a hotel leisure club or similar setting is preferred along with a genuine passion for delivering great service and creating memorable guest experiences.
• Most importantly a genuine love for connecting with guests and members creating a friendly welcoming environment where everyone feels at home

The Perks

• Earn 13.44 per hour
• Discounted hotel stays and dining across Hilton properties worldwide
• Access to learning and development opportunities
• 250 reward for successful employee referrals
• Retail and leisure discounts and cashback offers
• 24/7 well-being support helpline
• Complimentary meals during your shift
• Recognition programs and team celebrations
• Convenient parking for cars mopeds scooters and bicycles

About Graduate Hotels
Graduate Hotels is a collection of handcrafted hotels in the worlds most dynamic university towns. At Graduate Cambridge inspired by the citys prestigious university every detail nods to the rich history and vibrant culture of the local community.

Equal Opportunities
We welcome applications from all backgrounds and are committed to ensuring equal opportunities for all.

Right to Work
Applicants must have the right to live and work in the UK in accordance with the Asylum and Immigration Act 1996.