Essential Services Warehouse Manager

Essential Services Manager

This is an On-Site Position based in San Jose CA

JOB ANNOUNCEMENT:

Sacred Heart Community Service (SHCS) in San Jos CA is seeking a dynamic and resilient full-time Warehouse Manager to lead one of the Bay Areas largest volunteer engagement this pivotal role you will manage a dedicated team of staff and volunteers who welcome and connect community members to essential resources helping stabilize families facing economic hardship and creating opportunities for long-term transformation. We are looking for a self-directed adaptable leader with strong communication relationship-building and organizational skills who is deeply committed to our vision of a community united to ensure every child and adult is free from poverty. For more than 60 years SHCS has combined impactful programs that meet urgent needs with collective action to advance equity and systemic changejoin us and help lead the fight for justice.

POSITION SUMMARY:

The Essential Services & Warehouse Manager oversees the daily operation of Sacred Heart Community Services Food Pantry Clothes Closet and Donation Station which serve more than 500 households each day and tens of thousands of community members annually. This role leads and supports a diverse team of staff interns and 50100 daily volunteers ensuring programs are delivered efficiently and with dignity equity and compassion and ensuring an excellent volunteer experience. The Manager serves as the floor leader coordinating the flow of people goods and services while maintaining safe organized and welcoming spaces. Key responsibilities include supervising staff and volunteers tracking and reporting volunteer engagement and service delivery data ensuring staff maintain accurate records managing inventory and supply ordering in coordination with the Director and supporting organizational events and campaigns. The position also represents SHCS to visitors funders and partners helping demonstrate the impact of essential services. Through this work the Manager advances SHCSs mission of building a community united to ensure every child and adult is free from poverty rooted in an anti-racism anti-oppression approach.

RESPONSIBILITIES AND DUTIES:

Management (65-75%)

• Provide structure supervision training evaluation and professional development for staff in the Food Pantry Clothes Closet and Donation Station.
• Lead the development tracking analysis and reporting of program goals outcomes and team performance metrics in alignment with the SHCS Strategic Plan.
• Ensure services are delivered with dignity fairness and compassion by training coaching and providing feedback to staff interns and volunteers.
• Recruit hire and onboard program staff and interns.
• Support teams in difficult situations by applying non-violent crisis intervention and emergency response protocols and provide coaching debriefing and documentation as needed.
• Oversee supply chain processes including ordering receiving processing storing and reporting on food and clothing donations.
• Foster member leadership by supporting program involvement opportunities and co-leading activities where appropriate.
• Promote SHCS core values by engaging volunteers community leaders and other members in collective action and program delivery.
• Support the recruitment training and engagement of program advisory committees.
• Provide direct program support including opening/closing responsibilities and occasional weekend coverage.
• Develop implement and continuously improve program policies procedures systems and training protocols.
• Ensure a safe and compliant work environment through regular training updated practices and coordination of equipment procurement and repair.
• Organize and facilitate program team meetings and retreats.

Collaboration (10-15%)

• Develop and maintain program partnerships collaborating with sister organizations to strengthen services and impact.
• Ensure regular communication and coordination with other SHCS programs initiatives and campaigns.
• Partner with the Community Engagement team to create a high-quality volunteer experience that deepens relationships builds awareness of social issues and fosters long-term commitment to SHCSs mission.
• Design and lead engagement projects tailored for partner organizations and specific volunteer groups.

Leadership (10-15%)

• Plan and implement organization-wide programs events trainings and outreach efforts such as the Holiday Program Pack-a-Back and Solidarity Summit.
• Represent SHCS in the community through outreach to schools faith communities businesses and civic groups.
• Serve on the Emergency Response Team and act as on-site manager as needed.
• Participate in the Manager Round Table and contribute to cross-departmental leadership efforts.
• Perform other duties as assigned.

Administrative (5-10%)

• Analyze and report on program objectives and outcomes to support contract compliance and fund development.
• Develop and maintain monthly work plans to achieve desired outcomes.
• Assist with grant administration compliance and reporting.
• Maintain strict confidentiality in handling sensitive information.
• Develop track and manage program budgets and communicate financial status regularly to the program team.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Strong commitment to SHCSs vision of a community where every child and adult is free from poverty.
• Bachelors degreeorat least 5 years of experience in social services public health or a related field.
• 23 years of program management or supervisory experience.
• Bilingual and biliterate in English and Spanish.
• Ability to work effectively with diverse people communities and cultures with an understanding of culturally competent and anti-racist practices.
• Demonstrated experience in project management including planning training and tracking systems.
• Experience in volunteer management.
• Strong written verbal and presentation skills.
• Ability to multitask respond quickly remain composed and stay highly organized in unexpected situations.
• Flexible schedule availability including some weekends and evenings.
• Willingness to step in and support program operations as needed.
• Ability to lift push or pull up to 50 lbs.
• Ability to stand and walk for prolonged periods and use a computer for 24 hours per day.
• Must successfully pass a DMV and criminal background check.

PREFERRED QUALIFICATIONS AND EXPERIENCE:

• Proficiency with databases (such as Salesforce) Microsoft Office (Word Excel PowerPoint) and Google Workspace.
• Certified in forklift operation and warehouse equipment use.
• OSHA safety training certification.
• Current CPR and First Aid certification.
• Experience in food distribution warehouse management or supply chain operations.
• Familiarity with non-profit program management and working with diverse volunteers.
• Knowledge of food safety standards and regulations.
• Experience coordinating with funders donors or partner organizations.
• Background in training and coaching volunteers or staff in a fast-paced service environment.

REPORTING RELATIONSHIP:

The position is full-time and exempt and reports to the Essential Services Director.

COMPENSATION:

Starting Salary is $82000 per year.Excellent benefits include 100% employer-paid medical insurance for employees and majority paid medical insurance for qualified dependents dental insurance vision insurance 12 paid holidays 10 paid sick days per year paid vacation starting at 10 days per year additional wellness benefits basic life and long-term disability insurance professional development and more.

Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic cultural and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities people of color women people living with disabilities veterans and LGBTQ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race color ethnicity ancestry religion age sex gender sexual orientation gender identity/expression pregnancy medical condition or genetic information veteran status national origin disability marital or other protected status. SHCS will conform to the spirit as well as the letter of all applicable laws and regulations.