Assistant Manager Charge Off & Recovery Strategy
Assistant Manager Charge Off & Recovery Strategy
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Job Description
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
The Assistant Manager Charge-Off & Recovery Strategy leads a team of administrative assistants and oversees the full charge-off lifecycle using AI-powered decision engines integrated accounting systems and predictive analytics. This role ensures compliance with regulatory standards employee development and drives innovation in recovery strategies. This Assistant Manager also plays a key role in cross-functional collaboration vendor coordination and continuous improvement.Job Description
LOCATION:
Mountain America Center
9800 South Monroe Street
Sandy UT 84070
To be effective an individual must be able to perform each of the following job duties successfully:
Team Leadership & Coaching
Develop team members through coaching the AAA (Assess Advise Assist) model and individual development plans.
Conduct quarterly check ins set goals manage disciplinary actions and recognize team achievements.
Serve as the primary point of contact for vendor performance contract adherence and service quality.
Provide real-time support for escalated issues and problem accounts modeling effective resolution strategies.
Charge-Off & Recovery Strategy
Complete monthly charge processing using automated workflows and integrated accounting platforms.
Ensure timely and accurate reporting of charge-offs in compliance with internal policies and regulatory standards.
Analyze charge-off trends and recommend strategies to reduce delinquency and improve recovery outcomes.
Data & Reporting
Maintain and update KPI dashboards and spreadsheets tracking team performance and recovery metrics.
Conduct monthly audits of third-party agency collection efforts and address coaching opportunities.
Cross-Functional Support
Grant overrides and support branches and corporate departments with escalated servicing needs.
Collaborate with internal teams to ensure seamless integration of recovery strategies and compliance protocols.
KNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and/or abilities .Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
3 years of experience in loan servicing or collections.
Proficient in collections platforms and accounting systems.
Strong organizational and time management skills
Education
High school diploma or equivalent; associate or bachelors degree in business finance or related field preferred.
Licenses Certifications Registrations
None
Managerial Responsibility
Has leadership responsibilities that are direct or through other team leaders typically with a subordinate group of 5 structural and personnel needs and assigns work to meet those coordinates and reviews the work of assigned staff. Determines goals to be reached and leads the achievement of goals. Recommends candidates for employment conducts performance evaluations and salary reviews for staff and applies company policy.
Computer/Office Equipment Skills
Advanced skills with Microsoft Office Suite including Outlook Word PowerPoint and Excel.
Experience with analytical and reporting software and loan origination systems.
Knowledge of credit bureau systems and financial calculators.
Language Skills
Demonstrated ability to clearly express ideas methodology results and recommendations verbally in writing and through insightful reports and graphic illustrations.
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders.
Other Skills and Abilities
Strong leadership and interpersonal skills with the ability to coach and motivate teams.
Analytical thinker with a proactive approach to problem-solving and process improvement.
Excellent time management and organizational skills in a fast-paced environment.
Strong ability to evaluate monitor and manage third-party performance.
Adaptable collaborative and committed to continuous learning and innovation.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit talk and hear consistently
Ability to stand walk and use hands to handle or reach occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers light traffic)
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Required Experience:
Manager
Employment Type
Full-Time
