ERC Generalist

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The challenge
The Employee Resource Center (ERC) team is the first point of contact for all employee queries across EMEA. This team provides essential first level Employee Experience (EX) support intended to improve manager and employee success by addressing inquiries related to Employee Experience policies procedures and programs as well the entire employee life cycle.
The successful candidate for this role will have a proactive approach in anticipating employee-related needs and a solution centric mentality to resolving issues. They will also be passionate about delivering a high level of employee experience and excel in a fast paced and evolving environment.

What youll do

• As a member of the wider ERC team act as employees first contact point across EMEA for all EX related questions related to the employee life cycle EX policies procedures programs and tools (such as Workday and ServiceNow)
• Support and drive local as well as regional projects and initiatives which requires excellent coordination skills project managing and collaboration skills
• Mitigate customer concerns as much as possible and focus on quick resolution
• Responsible for managing tracking closing and reporting progress on employee inquiries and resolve cases using ServiceNow Adobes case tracking tool
• Assist employees and managers on how to utilize and optimize self-service transactions using internal tools and resources
• Address Tier 1 & 2 queries regarding compensation benefits HR data management etc.

What you need to succeed

• Demonstrated problem solving skills
• Commitment to customer service and providing a positive employee experience
• An effective communicator at all levels both written and verbal
• Process oriented and the ability to manage detailed work within an SLA environment whilst keeping NPS high
• Ability to maintain the highest level of confidentiality
• Ability to work independently and also be part of both virtual and local team structures
• Ability to apply sound judgment and make decisions on when to advance issues
• Proactive approach you anticipate potential issues before they arise and diagnosis root issues through listening and inquiry
• Previous experience in a shared services organization is a plus!
• Proficient in English and Romanian any additional languages welcomed!

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