Sales and Technical Services Representative
Sales and Technical Services Representative
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Job Description
Sherwin-Williams founded in1866is a global leader in paints and coatings industry with $18 billion in sales and 140 manufacturing - distribution centers worldwide. We employ over 60000 people across all regions embracing and celebrating our diversity. This is a place where you can share your strengths and explore your curiosity while helping us grow.
Sales and Technical Services Representative provides proper technical direction and assistance to Customers in Scandinavia in relation to the the use of the product lines and facilitates account management with sales. Responsibilities include responding to complex questions and concerns serving as an expert in a single technology or working with multiple application technologies and assisting customers with improving operational quality and efficiency. The Sr. Technical Service Representative receives general supervision works with advanced or complex technologies and uses general quality and analytical tools.
Responsibilities
- Responds to questions and concerns from Customers regarding product lines and general operations; operates under general supervision and involves complex situations that require basic project management to be properly solved.
- Provides technical direction and assistance to Customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
- Serves as an operational advisor to Customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues.
- Serves as a liaison with sales by interacting with Line and Management associates developing a complete understanding of needs and operations and providing observations and leads to sales; receives direction from other personnel.
- Performs account management activities by facilitating new or recurring orders developing relationships with management and resolving problems in conjunction with sales personnel.
- May serve as a lead to medium level technical service representatives or other staff which includes prioritizing and assigning work and determining work direction.
- Performs other duties as assigned.
Qualifications
- Min. 5 years of previous experience as a Technical Service Representative.
- Bachelors degree in Chemistry Operations Management or related field
- Utilizing industry and product applications concepts and procedures.
- Understanding of advanced technical principles and practices (lab research etc.).
- Applying expert principles / practices within an area or general principles / practices in multiple service areas.
- PC skills; Microsoft Office applications (Word Excel PowerPoint Outlook).
- Good knowledge of English.
Please note thatSherwin Williams is unableto respond to any enquiriesaccept CVsor applications from RecruitmentAgencies.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
