HVAC Field Service Manager

HVAC Field Service Manager

Position Type: Full-time salary position which is eligible for bonuses and commissions based on performance.

Job Summary:

The HVAC Field Service Manager is responsible for leading and developing a team of service technicians to achieve operational excellence high customer satisfaction and revenue goals. This role involves monitoring performance metrics providing structured technical training handling escalated customer concerns and ensuring the team meets closing targets.

Essential Functions:

The Essential Functions are representative but not all-inclusive of the knowledge skills and abilities required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• Performance Management:
  • Monitor technician KPIs to track productivity efficiency and sales performance.
• Training & Development:
  • Provide on-the-job training to improve technical skills and service quality.
  • Conduct structured in-person technical training sessions within designated time slots.
• Team Meetings:
  • Lead and coordinate weekly service meetings to align team goals share updates and address challenges.
• Customer Relations:
  • Handle escalated customer concerns promptly and professionally to ensure high satisfaction and retention.
• Field Support:
  • Accompany junior technicians on callbacks to guide troubleshooting and resolution processes.
• Sales Performance:
  • Drive the service team to maintain a minimum 75% close rate on all jobs.

Education & Experience:

• 2 years of hands-on HVAC service experience.
• 2 years of management or leadership experience in a service environment.
• 2 years of Microsoft Office (Word Excel Outlook) proficiency.
• Strong communication skills with the ability to lead and motivate teams.
• Proven ability to multitask in a fast-paced environment.
• Ability to work occasional weekends or evenings to help meet operational needs.
• Requires proficiency in reading writing and communicating in English

Perks/Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid training
• Company vehicle provided
• Fuel card provided
• 401k Retirement Plan with match
• PTO with accrual schedule
• Paid holiday schedule
• Employee Assistance Program
• Competitive incentive program in addition to annual salary
• Fast growth opportunities!

Supervisory Responsibilities:

• This is a supervisory role that may include overseeing and managing a team or department.

Work Environment:

• Indoor & Outdoor Environment: This position requires working both indoors and outdoors at retail and other designated locations (farmers markets town events). Weather conditions will vary based on the season.
• Warehouse Environment: This position is based in a warehouse which serves as a base for many of our operations and includes equipment and material storage areas.
• Customer settings: This position is based in customer settings and will require work in and out of doors including in attics basements small-confined spaces and rooftops.

Physical Demands:

• Requires sitting at a desk for long periods of time performing tasks on a computer the ability to move within the office to attend meetings access equipment or interact with colleagues.
• While performing the duties of the job the employee is regularly required to stand bend crawl or kneel in confined spaces. The employee may be required to lift up to 60 pounds and must be able to climb ladders enter crawl spaces stand on roofs and move up and down stairs safely.
• This job may require travel in a personal or company-provided vehicle.

Equal Opportunity Employer:

At HomeWorks Energy we celebrate diversity inclusion and collaboration. As an Equal Opportunity Employer we do not discriminate against race color religion national origin sex age gender identity or expression sexual orientation physical or mental disability veteran status or any other applicable characteristics. All employment decisions are based on qualifications skills and experiences needed to successfully perform the job.

Compensation: $85000 - $115000 Annual Salary potential for up to 15% discretionary annual bonus