Quick Lane Manager
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Job Location:
San Antonio - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Mac Haiks Southway Ford is seeking a qualified candidate to oversee and operate ourQuick Lane
The perfect candidate for this position must be capable of the following: Be able to Provide Exceptional Customer Service work in a fast paced and high volume environment manage a team of service advisors and technicians train process and procedures properly staff the quick lane manage workflow handle customer concerns and schedule appointments as needed.
Join the Mac Haik family today and be part of a great culture and a winning team!
Compensation and Benefits:
- 401(K) with company match
- Competitive Pay
- Health Insurance
- PTO & Sick Leave
Things were looking for:
- Exceptional Customer Service
- Understanding of automotive systems and diagnostic repairs
- Ability to lead and inspire a team
- Clear and effective communication skills
- Highly Organized and detail-oriented
- Previous experience at a Ford dealership a plus
- CDK Experience a plus
- Ability to identify the problem quickly
- Proven record of achieving exceptional customer satisfaction
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
- Positive friendly attitude
Position Summary:
- Oversee daily activities of the quick lane including advisors and technicians.
- Ensure all repairs and shop duties are documented and completed by the end of each day.
- Monitor workflow to minimize disruptions and improve shop production.
Key Responsibilities:
- Customer Relations:Ensure high levels of customer satisfaction and handle complaints effectively.
- Sales & Marketing: Promote all services and products to customers.
- Financial Management:Examine department financial statements manage expenses and revenue.
- Staff Management: Hire lead motivate and train team members.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
We are looking for a Ford Certified Service Technician to join our growing team! The right candidate will have a strong service technician background and ASE &a...
