Office Specialist 2 - Bilingual Required English/Spanish

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

Bilingual Required: English & Spanish

To qualify for this position you must be bilingual in English & job offer will be contingent upon passing a test evaluating your proficiency in the bilingual requirements for this position. Upon passing the test you will receive 5% bilingual differential pay.

Opportunity awaits!

In Oregon were committed to empowering every individual to thrivewith dignity independence and respect at the heart of everything we do. Be a vital part of this mission by joining our team as essential office support. Your work mattersapply today!

We are currently seeking an Office Specialist 2 to join our Aging and People with Disabilities team based in our The Dalles office on Klindt Drive. District 9 Aging and People with Disabilities (APD) provides services to Gilliam Hood River Sherman Wasco and Wheeler Counties.

Summary of Duties

As an Office Specialist 2 you will:

• Conduct initial screening with Oregonian to secure demographic data for the purpose of entering the information into the ONE system. ONE system is an eligibility tool used for the following program areas: MAGI Non-MAGI SNAP Benefits Qualified Medicare Beneficiaries ERDC TANF TADVS & OHP.

• Answering incoming calls determining nature of contact provide information and referral as needed routing calls or messages to appropriate staff.

• Reviewing and assistance in completing forms for completeness and accuracy.

• Investigates issues responds to questions resolves discrepancies relating to non-receipt of SNAP benefits scheduling issues etc.

• Processes Home Care Worker applications enters and maintains data assists with scheduling Home Care Worker Orientations and works to resolve payment issues.

• Issue EBT cards and complete required documentation and forms.

• Collect confidential information from Oregonians.

• Sort date stamp and distribute incoming mail. Weigh apply correct routing information & postage for outgoing mail.

• Provide resource and referral information to Oregonians who walk into our office requesting services or information about the agency and programs and/or refer to appropriate staff.

• Prints & distributes reports as needed.

• Processes Voter Registration documents

• Access and provide Oregonians with computer medical IDs when requested or required.

Learn more about our programs as your work providing services will be through the Aging & People with Disabilities Programs (APD).

Minimum Qualifications

• A valid drivers license and acceptable driving record are required for this position.

• Two years of general clerical experience that includes keyboarding word processing or other experience generating documents; OR

• An associate degree in any field;OR

• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Skilled in providing professional front desk and reception support including welcoming and directing visitors handling high-volume phone calls assessing inquiries and delivering accurate information referrals and resources in a courteous and efficient manner.

• Proficient experience in processing incoming mail and managing routine office communications ensuring timely distribution and follow-up to support smooth daily operations.

• Experienced in issuing payments and resolving payment-related discrepancies maintaining accuracy timeliness and compliance with established procedures.

• Adept at gathering analyzing and evaluating customer information to accurately assess individual needs and connect clients with appropriate services and resources.

• Demonstrated ability to perform high-volume repetitive data entry with speed and precision ensuring accuracy consistency and adherence to data management standards.

• Well-versed in managing multiple priorities in fast-paced deadline-driven environments maintaining organization focus and productivity under pressure.

• Highly experienced in utilizing a variety of software programs and databases within a professional office setting.

Working Conditions

• Position works a professional work week Monday thru Friday 8am-5pm.

• Works in a general office environment.

• This position may involve interacting with individuals who are experiencing distress or heightened emotions and there may be situations where exposure to communicable illnesses is possible.

• Day travel may be required regularly within the service area.

• Some overnight travel may be required for training and/or support other offices.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials resume and job history are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The State of Oregon does not request or require your age date of birth attendance or graduation dates from an educational institution during the application process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans preference:

• Veterans preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible the salary range will increase by 6.95%.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. Please include the REQ# when corresponding.

• Email:

• Phone (call or text):

Come for a job. Stay for a career. Make a difference... for a lifetime!