Division of Employment and Rehabilitation Services (DERS)
Workforce Solutions Administration (WSA)
1701 North 4th Street Flagstaff Arizona 86004

Salary: $23.1011/ hourly ($48050.28 annually)

Grade: 18

Closing Date: Open until sufficient resumes are received

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!

The Department of Economic Security Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as Veteran Employment Representative with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment & recruitment related services to engage advise prepare and match job seekers with Arizona businesses and enable job seekers to get a job maintain or strengthen current employment or build a sustainable career; and assist Arizona businesses in meeting their workforce needs. This position acts as the voice of the business customer by supporting employment counselors and career advisors with an understanding of current and emerging workforce needs to effectively prepare and match job seekers with the business clients employment opportunities. Services are provided through 1:1 or group interactions and will include client-facing virtual/digital or telephonic means within the rural counties of Northern Arizona excluding Maricopa & Pima counties. This position will be required to utilize a business methodology that drives continuous improvement.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that aords employees exibility autonomy and trust. Across our many agencies boards commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in oces and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

Perform outreach and case management functions such as: assessing skills abilities work history employment barriers and career interests retention follow up; developing employment plans; determine eligibility for services; providing information on Labor Market In-Demand industries and occupations; and identifying and coordinating with formal and informal resources to remove barriers develop skills and achieve employment.
Employer Services: Provide a wide range of recruitment-related services to engage assess advise and assist Arizona businesses in meeting their workforce needs utilizing on-site employer visits; providing information on Labor Market In-Demand industries and occupations.
Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws rules and federal regulations.
Provide customer service program information to job seekers colleagues and the business community; maintain positive working relationships with local partners community organizations and other agency personnel; resolution of customer issues and complaints; and utilization of veteran priority of service (VPOS) for veteran clients (as applicable).

Knowledge of Labor Market Information and In-demand Industries and Occupations.
Knowledge of social cultural and economic conditions that impact the populations and area(s) served.
Knowledge of event planning and management including communication and collaboration with key partners.
Skill in customer service teamwork collaboration and interpersonal communication including de-escalation and conflict resolution.
Skill in written and verbal communication including public speaking presentation and interviewing.
Skill in adapting to changing circumstances staff and clients needs and work with interruptions.
Proficiency Microsoft Office Google data base systems and computers and technology-based platforms that interface directly with applicants and job seekers such as Google Meets Zoom and other video conferencing technologies to interview participants elicit information assess skills knowledge ability work history and interest while maintaining client confidentiality.
Ability to learn and apply applicable federal and state laws regulations and procedures to include Department of Labor Department of Economic Security and Department of Administration rules policies and procedures.
Ability to assess and communicate business workforce needs to the or applicable system talent pipelines including employment counselors career counselors and educational organizations.
Ability to use Labor Market Information in-demand industry occupation and job seeker data to advise and assist businesses in meeting workforce needs.

The ideal candidate for this position will have:

High school diploma or equivalent.
2 years public contact or customer service work experience employment counseling or recruitment.
Must be a service-connected veteran with a DD214.

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions about this career opportunity please contact Anthony Haeg at or email

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or emailing Requests should be made as early as possible to allow time to arrange the accommodation.