Senior Partnerships Executive

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK India Germany and France. Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 1.6 million members: 800000 UK and 800000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India

ABOUT THE TEAM

The UK Partnerships team part of the Member Accession Marketing function plays a crucial role in Tides growth strategy by acquiring new members through strategic partnerships across sectors such as accountancy financial services and business communities.

This role will be dedicated to supporting the UK Partnerships team ensuring partnerships run smoothly through strong administrative support internal coordination and operational oversight.

ABOUT THE ROLE

• Partner Admin Support: Provide day-to-day administrative support to the UK Partnerships team ensuring smooth running of partnership administrative operations.
• Inbox Monitoring: Triage and filter emails from the inbox ensuring timely responses flagging high-priority items and escalating where needed.
• Partner Invoicing & Commission Reports: Prepare regular commission reports for UK partners. Manage partner-related invoices processing track approvals and manage invoice queries.
• Partner Due Diligence: Complete partner due-diligence reviews and maintain our annual due diligence review process for partners ensuring compliance and documentation accuracy.
• Confluence & T&Cs Oversight: Regularly review and maintain key Confluence page inventories (including partner terms pages) logging and maintaining of team standard operating procedures
• MS-Level-2 Support: Provide second-line support to Member Support for partner-related queries (training provided).
• Data Reporting: Build and maintain Looker reports for tracking newly onboarded partners and measuring engagement.
• CRM System maintenance: Ongoing audit & maintenance of partner CRM system ensuring partner information is up to date and accurate.
• Partner Onboarding Support: Support with partner onboarding tasks ensuring new partners are onboarded accurately and promptly.
• Partner Support: Provide ad-hoc support to partners and partner initiatives as and when required.
• Team Support: Provide ad-hoc administrative and operational support to the wider Partnerships team & inline with team requirements

WHAT WE ARE LOOKING FOR

• Strong organisational skills and attention to detail.
• Comfortable with admin-heavy tasks and process documentation.
• Proactive communicator who flags risks tensions or opportunities early.
• Willingness to learn internal tools like Confluence Looker and Salesforce (training provided).
• Collaborative team-oriented mindset with a can-do attitude.
• Confident managing inboxes documents and partner communications.
• Ability to prioritise and manage workload in a fast-paced environment.
• Proficient with the use of Microsoft and Google Software including Google Sheets & Slides.

WHAT YOULL GET IN RETURN

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Food vouchers
• Snacks light food drinks in the office
• WFH equipment allowance

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

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