Customer Claims Operations Advisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Claims Operations Advisor
Job No: 677062
Canberra Rest of ACT Sydney - Inner Suburbs & CBD Sydney - Outer Suburbs Central Coast Newcastle North Coast South Coast Western NSW NSW - Other Brisbane - Inner Suburbs & CBD Brisbane - Outer Suburbs Toowoomba Gold Coast Sunshine Coast North QLD Far North QLD Western QLD Central QLD QLD - Other Adelaide Rest of SA Hobart Rest of TAS Melbourne - Inner Suburbs & CBD Melbourne - Outer Suburbs Gisborne Rest of VIC
Permanent Full Time
Insurance
Pay Band 4
- Drive performance and quality across diverse motor claims portfolios
- Boost efficiency through technical expertise and smart stakeholder collaboration
- Location is flexible
About the role
The Customer Claims Operations Advisor is responsible for the oversight and management of various portfolios within motor claims. This can include SVA Nat Haz working loss claims where performance in key operational metrics will be critical to motor claims success. You will work with teams both onshore and offshore to achieve these and create a strong stakeholder relationship that leverage scale and reporting to report back to the manager.
What Youll Do
- Provide technical expertise and support to ensure ongoing quality decisions and outcomes
- Support Operations in the identification of operational improvement portfolio health activities workforce effectiveness and process opportunities
- Review operational metrics and dashboards to determine next steps on claims and portfolio management
- Contribute to a culture of continuous improvement by proactively identifying root cause and acting on opportunities to drive efficiency improve productivity reduce cost
- Work with Manager to review outcomes and identify trends to ensure performance is improved and identify skill gaps
What Youll Bring
- Minimum 5 years in insurance claims and/or financial services experience
- Minimum 2 years with technical experience/coaching
- Experience working with stakeholders
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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